Hilton Vacation Club Charter Club Naples Bay — Hotel in Naples

this resort is one of the most clean and peaceful places that you will ever go. Set in the beautiful town of Naples, Florida. It is low density and high peacefulness. The units are completely renovated and tastefully decorated. we were greeted by Jorge and Isaiah, who both are very professional and care deeply about providing a Greek guest experience. The one issue that might be important to some people is that there is no elevator in the resort. So, if you have difficulty walking upstairs, you might want to request a first floor unit. When you didn’t get its top floor room, and we were lucky enough to have someone bring our luggage upstairs.||A resort situation on Naples Bay and has many very serene views. If you want the best view, choose a high floor near the office and in buildings 1, 2 or three. The remainder of the buildings back up to a park where you can still see the bay through the trees, but it is not a full Bay view. There are so many places to eat, shop, visit. But if you want to just stay at the resort and chill out, the pool is wonderful and there is plenty of room for spreading out. There is a hot tub and a children’s pool. We visited the week after Labor Day and the resort was pretty booked, but it didn’t have any noise or we didn’t see that many people.||They do have electric bicycles for children and adults to check out and ride around the area. You might want to bring your own helmet. We also went on the Naples princess sunset dinner cruise, and went down the Gordon River and out to the Gulf of Mexico. We got a reserved table at the front of the boat by booking the dinner cruise. We definitely wanted to do something but in air-conditioning as the temperatures in Florida can be pretty brutal in the summer months. The narrated cruise was about two hours, and everyone on board was very friendly, but professional.||We also visited Whiskey Park, a sports bar where they had a live band and football on multiple screens throughout the restaurant . They have karaoke there as well on Tuesdays and Thursdays.||We were not out and about, we enjoyed sitting on the balcony and overlooking the bay, streaming a movie on one of the three large televisions in the unit, or just walking through the park adjacent to the property. ||Several small maintenance issues were resolved quickly into our satisfaction. it might be good to check everything in your unit and make sure it works and report any problems immediately so that they can get fixed expeditiously. The staff at this resort are all longtime employees and know the property well. They have movies and books that you can borrow from the front desk for free, but they are not the latest releases. They also have games that you can check out and play. This is by far one of the most laid-back resorts that we have been to in the HGVC family. ||There is no gym or fitness center here, so you can do laps in the pool, ride the bikes, go for a walk, go running or simply do exercises in your unit as desired. I found that doing aerobics in the pool was very refreshing. ||There is one other thing that needs to be known before you plan your visit here. There is a small airport nearby and you can hear the sound of the planes. If you are very sensitive to noise, I recommend a white noise, machine, noise, cancellation, headphones, or simply earplugs. The room at the front of the unit has slightly more noise at times because it is closer to the street.||If you are looking for a safe, quiet and relaxing place to go, Charter Club of Naples Bay is definitely one of your...

this resort is one of the most clean and peaceful places that you will ever go. Set in the beautiful town of Naples, Florida. It is low density and high peacefulness. The units are completely renovated and tastefully decorated. we were greeted by Jorge and Isaiah, who both are very professional and care deeply about providing a Greek guest experience. The one issue that might be important to some people is that there is no elevator in the resort. So, if you have difficulty walking upstairs, you might want to request a first floor unit. When you didn’t get its top floor room, and we were lucky enough to have someone bring our luggage upstairs.||A resort situation on Naples Bay and has many very serene views. If you want the best view, choose a high floor near the office and in buildings 1, 2 or three. The remainder of the buildings back up to a park where you can still see the bay through the trees, but it is not a full Bay view. There are so many places to eat, shop, visit. But if you want to just stay at the resort and chill out, the pool is wonderful and there is plenty of room for spreading out. There is a hot tub and a children’s pool. We visited the week after Labor Day and the resort was pretty booked, but it didn’t have any noise or we didn’t see that many people.||They do have electric bicycles for children and adults to check out and ride around the area. You might want to bring your own helmet. We also went on the Naples princess sunset dinner cruise, and went down the Gordon River and out to the Gulf of Mexico. We got a reserved table at the front of the boat by booking the dinner cruise. We definitely wanted to do something but in air-conditioning as the temperatures in Florida can be pretty brutal in the summer months. The narrated cruise was about two hours, and everyone on board was very friendly, but professional.||We also visited Whiskey Park, a sports bar where they had a live band and football on multiple screens throughout the restaurant . They have karaoke there as well on Tuesdays and Thursdays.||We were not out and about, we enjoyed sitting on the balcony and overlooking the bay, streaming a movie on one of the three large televisions in the unit, or just walking through the park adjacent to the property. ||Several small maintenance issues were resolved quickly into our satisfaction. it might be good to check everything in your unit and make sure it works and report any problems immediately so that they can get fixed expeditiously. The staff at this resort are all longtime employees and know the property well. They have movies and books that you can borrow from the front desk for free, but they are not the latest releases. They also have games that you can check out and play. This is by far one of the most laid-back resorts that we have been to in the HGVC family. ||There is no gym or fitness center here, so you can do laps in the pool, ride the bikes, go for a walk, go running or simply do exercises in your unit as desired. I found that doing aerobics in the pool was very refreshing. ||There is one other thing that needs to be known before you plan your visit here. There is a small airport nearby and you can hear the sound of the planes. If you are very sensitive to noise, I recommend a white noise, machine, noise, cancellation, headphones, or simply earplugs. The room at the front of the unit has slightly more noise at times because it is closer to the street.||If you are looking for a safe, quiet and relaxing place to go, Charter Club of Naples Bay is definitely one of your...

I will start with the positives. It’s in an amazing location and the bay view is gorgeous. The long balconies are really nice as well.

There were some rough points…We were told upon check in that we could not bring any outside Food or drink in to the pool, besides water. Fine. I completely understand that. The one afternoon we went to the pool I brought a tumbler of water for my 4 year old son who has difficulty with open containers and bottles. A hotel worker very abruptly came over and told told us that the cup was not allowed at the pool. I told him that we were staying in the very last building and that I was not going to walk all the way back to take the cup back. I informed him that it was only water that I brought for my children and that we would still be visiting the bar to buy drinks for the adults. He did not seem to care about this and told me that I needed to dump out all of the liquid in the cup immediately. Because “I was informed at check-in that I was not allowed to bring that into the pool area“ my husband advised that we were told the only drink roof and bring to the pool with water but there was no further advisement of specific container. We offered to allow him to verify that it was only water in the cup but he declined and very rudely continued to insist that we dump out all of the water. We did not return to the pool again after that.

The AC in the condo worked perfectly in the second bedroom And the common areas. The master bedroom was easily 3-5 degrees hotter than the rest of the unit.

The water pressure in the master shower was practically non existent.

The ice from the ice maker was yellow so we had to order a bag of ice.

Getting in contact with the front desk was difficult for us. There were a few times during business hours that we tried calling several times at once and there was no response.

The one thing that really cause the 2 stars was the encounter at the pool. I understand that employees feel they need to dictate policy however, being polite about it goes a long way. Unfortunately, that man has zero business dealing...