Target — Local services in Naples

NO MORE LUNCHES HOURS AT TARGET, I USUALLY GO HERE DURING MY LUNCH HOUR AND MIGHT I SAY THEY WERE A COMPLETE DISASTER TODAY. FIRST THING: I WALK UP TO THE CUSTOMER SERVICE DESK TO RETURN 2 ITEMS AND I HEAR "NEXT" (im thinking great this is going to be quick so i can shop even longer!!) MAN WAS I WRONG WHEN I WALK UP TO THE COUNTER IM STARING AT AN EMPLOYEE ON THE PHONE, NOT PAYING ANY ATTENTION TO ME....MIND YOU SHE DID SAY "NEXT". SO, I STAND THERE STARING INTO SPACE... SHE'S STILL ON THE PHONE NOT USING ANY MULTITASKING SKILLS AT THIS POINT. NOT EVEN "IM SORRY GIVE ME A MOMENT". FINALLY THE MANAGER SEES WHATS GOING (bcuz at this point the cashier next to her had already attended two people and i was still standing there. SO NOW THE MANAGER SENDS ANOTHER GIRL TO TAKE OVER THE PHONE CALL NOT SURPRISING ENOUGH NOT EVEN HER COWORKER COULD GET HER OFF THE PHONE SHE COMPLETELY IGNORED HER SO THE GIRL ENDED UP HELPING ME GET MY ITEMS RETURNED INSTEAD OF TAKING THE PHONE CALL, WHICH BY THE WAY TOOK HER 10 SECONDS TO DO ! NO IM NOT BEING SARCASTIC IT WAS 10 SECONDS TO HIT 3 BUTTONS & BAM!!! I WAS OFF TOO SHOP. I ENDED UP SPENDING MY TIME IN THE CHILDREN'S CLEARANCE RACKS WHERE I PILED MY CART WITH CHILDREN'S CLOTHES (MOTHER OF 4 HERE :) GOT ABOUT 10 HALLOWEEN SHIRTS AND DRESSES. I GET TO THE REGISTER AND FROM THE MOMENT I APPROACH I COULD SEE THE CASHIER WAS ITHER NEW OR NOT IN HER DEPARTMENT BECAUSE SHE WAS TRYING TO SCAN A GIFT CARD THAT THE MACHINE HAD JUST ISSUED TO THE CUSTOMER AHEAD OF ME. NOW WE ALL KNOW YOU CANT USE A GIFT CARD YOU JUST GOT IN THE SAME TRANSACTION. THAT'S TARGET 101 PEOPLE. SO HERE I AM PREPARING MY SPEECH IN MY HEAD ON HOW IM GOING TO EXPLAIN TO MY HUSBAND WHY I GOT ALL THIS CLOTHES...EXCITED THE EMPLOYEE STARTS RINGING UP THE STUFF AND THE SYSTEM ISNT RECOGNIZING IT, AS ITS HALLOWEEN ITEMS SHE STARTS TO TYPE IN THE ORIGINAL PRICES AND IM LIKE "HOLD UUPPPP NO NO NO" I SAID "CALL A MANAGER OVER PLEASE". i EXPLAIN TO THE NICE BLONDE MANAGER WHOS NAME I FORGOT (SAME MANAGER WHO SENT SOMEONE TO HELP ME EARLIER IN THE STORY) SHE SAID OH NO I DON'T KNOW WHY ITS NOT BEING MARKED DOWN. MIND YOU THROUGHOUT THIS ENTIRE PROCESS TWO OF THE SHIRTS (HALLOWEEN) MARKED DOWN 90% OFF AND RANG UP PROPERLY. MANAGER SAID I CAN OFFER U 70% PERCENT OFF FOR THE REMAINING ITEMS NOT RINGING UP CLEARANCE.. BEING A PREVIOUS TARGET EMPLOYEE AND FREQUENT TARGET SHOPPER(MY FAVORITE STORE) I KNOW THE DRILL AND BY THIS TIME AS WITNESS BEFORE IN THIS SAME TRANSACTION HALLOWEEN ITEMS ARE NOW 90% OFF. HOWEVER, I JUST WANTED TO GET OUT OF THE STORE AT THIS POINT I WAS SUPER FRUSTRATED AND DID NOT WANT TO GET HASSLED ANYMORE. THESE ITEMS SHOULD HAVE BE TAKEN OFF THE SHELF IF 90% IS NOT GOING TO BE OFFERED AS SHOWN IN STORES (ITEMS SHOWED AS NOT FOUND IN PRICE CHECK MACHINE AS WELL) . I WASTED MY WONDERFUL LUNCH SHOPPING FOR ITEMS I LEFT BEHIND. WELL I DID TAKE SOME ITEMS :). LAST NOTE I GET TO MY OFFICE ME BEING THE TARGET ADDICT I AM I GET ONLINE AND A SEE A BIGGG RED ADVERTISEMENT SHOWING WHEN YOU SPEND $50 ON CLOTHES OR SHOES YOU GET A $10 GIFT CARD. WELL GUESS WHO SPENT $49.63 ON CLOTHES AND SHOES AND WASN'T INFORMED HEY GET ONE MORE THING SO U CAN GET A GIFT CARD(MEEEE) :). SO I WILL BE RETURNING EVERY SINGLE THING I BOUGHT TODAY BECAUSE I AM TRULY OVER...

I’ve grown up shopping at this Target and now as an adult I still shop here, making over 25 years. The prices are more expensive than Wal Mart but I’ve always been willing to pay the difference because of the exceptional customer service. Sadly, I might as well go to Wal Mart now.

There were associates stocking shelves it seemed in every 3rd aisle, but at the register there were only TWO associates working and huge lines at each, including the self-checkout. No backup was called until I brought it to the attention of the manager on duty who appeared to be working the customer service desk ironically? I’ve encountered this repeatedly here over the last year and quite frankly pity the poor person working the register who has to look up at a long line of unhappy people with no break in sight. As a customer, I was flustered and trying to rush through because with a cart full of things I was clearly holding up the line. Not a good experience at ALL.

Side note - Mary working the register kept her cool, was patient and friendly, and deserves to have some help up there....

There is nothing wrong with customers bringing coins to pay. Whether the number is tens or hundreds, but you should do the counting ahead of time. My experience of being at Target today I waited 15 minutes for Previous customer in line, he took bag a little smaller than the mini ipad. There are uncounted coins in the bag. the male customer Saying thank you to the cashier a few times, while he was counting the coins, the coins dropped a few times until he counted past $4 to $5, he didn't seem to stop. So I asked the customer, Will you be determined to count the entire bag of coins? If yes, I will move to another cashier. Let me tell you that during those 15 minutes, I haven't spoken a word to the cashier. Suddenly the cashier try handed over my stuff that on the cashier belt back to me, By saying that there are many more cashiers. I think this employee has showing like I am a freak. ln this during my 15 years shopping here....