GameStop — Local services in Naples

I’m sad to leave this review because I love GameStop, but the person working here today was truly the worst customer service I have ever experienced. He was so rude I could not believe it. We came in to trade in our PS4 and buy a new PS5, he immediately complained that he was supposed to be on vacation and he already had other systems waiting to be traded in.. which is fine but he didn’t need to guilt trip us for even being there. Then he complained about every step. He complained we didn’t do some secondary step after erasing that we weren’t aware of. He complained that our HDMI cable didn’t work, which we were fine with not getting credit for. He asked for our phone number and then asked if we wanted to make an account, when we said one of us already had an account and gave him a different number he said “great now I have to do it all over again”.. all he got was a phone number so quite a dramatic statement. Then he scoffed and said you just want the points on your account to the person who already had the account.. I mean just shocking and strange behavior. If you’re that miserable, quit. Don’t take it out on customers who came in excited upgrade their console after 6 years. He ruined what should have been a fun...

After my last experience I cant go higher than 2 stars. It's not the staffs fault, it's the district managers and higher. My old ps4 wasn't working and it was something small. Anyway, I bought a new ps4 (refurbished) from you guys, had it for maybe 3 weeks, then i decided to sell it back and get a new ps5. I paid around $250 for the ps4, when I returned it, literally 3 weeks later to sell it back. They ordered $90 I was like really? They were selling the SAME model ps4 with the extra space and slim, like the one I got from them 3 weeks prior, same model they were selling for $220. So I said this is a rip off, a 3 week ps4 in the same condition, even the same box I bought it in, he said again sorry it's not set by me, he's like I scan it and they tell me what it's worth. So I said fine ill take the $90. He's like store credit or cash? I said cash, please. He then told me it was only 49$ if I wanted cash. Mind you I had already bought the ps5 (they were out of new ones) so I said fine just give me the 49$. Let's put it this way NEVER buy or sell anything used from them to hopefully teach them a leason. I won't be buying anything there from here on out even if they have one of...

Been coming here for years and never have had a problem until last week (Wednesday) I showed up at 11:30am as did quite a few other people to wait for the store to open at 12pm. 12pm came no one opened up and at this point more young kids and parents were outside waiting with no idea what was going on since there were no signs on the door other then that GameStop opens at 12pm. I decided then to call another GameStop close by and ask if they knew what was going on with this location and I was told that the employee “Alex” was suppose to open but was running errands and that he would be there shortly. It wasn’t until almost 12:20pm that he showed up. Not sure what kind of business they’re running there but that’s totally unacceptable and I’ve never heard of or seen a business allow that. GameStop (Pine Ridge location) get it together or atleast find...