Elder's Ace Hardware-Belle Meade — Local services in Nashville-Davidson

This is the second time I've encountered the staff shutting down the store early. I try not to shop at stores right before closing, but sometimes that's not the way life works. The first time, I was there 10 min before closing with my son, and one of the employees (looked like a young manager) kept following me and staring at me, reminding me they were about to close. I was only swinging by for a quick one-product need, but with the pressure to leave, I just left. Then, last night, my wife and I were talking in the car about how nice it would be to grab some firewood on our way home, and when we pulled in 7 minutes before close to get a few packs, the door was locked and the staff tried to ignore me then just stared back at me blankly when I pointed at the hours on the door. I have had positive experiences at other Ace's like Tusculum and Hwy 100, but will never go back to this location. Please address this with your staff, since you have a serious customer service issue at this...

Need more supplies for contractors. We Belle Meade Carpenters waste a lot of time traveling to Walker lumber when you could supply nails and more variety of fasteners and basic hardware items to keep your customers homes well maintained. The odds are more and more likely that you won't have the very basic items that any well stocked hardware store should have. Walker is the go to supplier for 85% of our materials and supplies. Hopefully your grill business is carrying you. You have potential to be a truly great business again with the addition of key supplies missing from your shelves and perhaps a little more attention to tradesmen who service all of your great Belle Meade customers. Your staff seems to always give much less attention to tradesmen and priority to the home owners. You will provide a much greater value to all of us when a priority is placed on each and every person both blue and white collar walking through your doors. Thanks for your...

Terrible customer service and lack of loyalty to customers that have been supporting them for years! I attempted to return a small dollar item while making a $50 purchase and the $6 item was over the 90 day return policy. I was unaware of the return policy and asked for a one time exception and the associate responded by telling me a policy was a policy and that they must honor it. They offered me no flexibility in returning the item, and were somewhat argumentative. Small local businesses will always win my business until you show you aren't loyal or flexible to your supporting customer base. Disappointed in you Ace Hardware in...