I reserved a luxury SUV through Enterprise Exotic Car Rental online, where the quoted price was $529 for two days. When I arrived at the Nashville airport to pick up the car, the employee who assisted me seemed inexperienced and had trouble locating my reservation. He directed me to a Range Rover, but once inside, I found the passenger seat air bladder had exploded, making the vehicle unusable.
I returned to the desk and waited about 15 minutes before speaking with another representative, who said she was the Exotic Car representative. She told me there was only one vehicle available, which was not the car I had reserved. At that point, I agreed to take the available SUV. The vehicle ran fine during the rental.
However, when I returned it on Saturday, the attendant told me the total charge was $1,300. Shocked, I was directed to the desk, where the manager explained that Exotic rentals are “different” from Enterprise and therefore cost more. This was never communicated to me during the reservation or pickup process. The manager adjusted the bill to $900, citing an unexplained over-mileage charge.
The lack of communication, the unusable first vehicle, the long wait time, and the unexpected, unexplained charges left me extremely...
Read moreHighly recommend! I was planning a trip to Nashville and wanted a proper luxury vehicle to ride around in. From the second I reached out before my trip, Lacey was extremely helpful -- letting me know what cars were available, pricing, and vehicle specifics like model years and color. She was always very quick to respond and made sure everything was tied up and ready by the time I landed. Upon arriving, I was also treated extremely well by Josh who walked me through the features and interface of the Porsche I rented -- making sure I was comfortable before driving off. Honestly, the best and most seamless rental experience I've ever had. I can't speak highly enough about Lacey and Josh! Next time I'm in town, I'll absolutely be renting from this...
Read moreI rented an exotic for my husbands 35th birthday. I reserved it two weeks in advanced. I called and confirmed a few days later. Day of we get to the airport to pick up the corvette and they say that they canceled our reservation. The people at the airport didn’t even attempt to help, just said “we don’t even have a corvette” and pushed us out. I called the number where I confirmed and they just sent me to escalations. Birthday in my house are bigger than Christmas and this was my gift, aside from being mad I’m just really really sad they...
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