The Titans Press Box — Restaurant in Nashville-Davidson

I’ve always made it a point to stop by this bar whenever I’m flying through BNA. It’s consistently been a decent experience, and I’ve even recommended it to countless others over the years. Unfortunately, today’s experience was nothing short of disturbing and has completely changed my view.

We had a large group, so I understand that things can get a bit hectic with multiple tabs. We were all confident that we had paid our individual bills. Despite that, a staff member named Adam tracked us down at our gate claiming a $60 bill was left unpaid. We genuinely couldn’t figure out whose it was - something that could have been avoided if the server had ensured the right bill went to the right person in the first place.

When we told Adam we weren’t sure whose bill it was, he singled out one of our group and asked, “Are you going to pay it?” That person said no, as he had already paid his bill. Without any further discussion or warning, Adam called airport security on us at the gate while we were boarding. I can’t emphasize enough how alarming and inappropriate that was. We weren’t refusing to pay; we were trying to sort it out.

In the end, we paid the $60 just to defuse the situation, but the way it was handled, publicly confronting us and escalating to security so quickly, was completely unprofessional and frankly, terrifying in an airport setting.

I’m really disappointed. This could have been approached with basic courtesy and patience. Instead, it felt aggressive and unnecessary. Shame on the staff for turning a simple misunderstanding into something much bigger than it ever...

Disappointing Hostess Experience at an Otherwise Lovely Airport Spot

Nashville International Airport was incredibly quiet-no lines, no stress, and every staff member we encountered was warm and welcoming. My wife and I were strolling through the terminal when we noticed a cozy-looking restaurant/bar. The seating looked perfect for relaxing with a pint and getting some work done before our flight.

Unfortunately, our experience was soured the moment we interacted with the hostess, Natalie. Despite my friendly greeting and compliment about how inviting the place looked, she responded curtly and insisted we sit at a cramped table wedged between other guests-even though the restaurant was nearly empty (as shown in the photo we took).

When our server arrived (who was genuinely kind and accommodating), we asked if we could move to one of the many open, more comfortable spots. He happily agreed and began guiding us over. But before we could sit down, Natalie rushed over and, in a harsh tone, told us we couldn’t sit there. When I explained that the server had approved the move and pointed out how empty the place was, she doubled down-telling us we didn’t belong there and should leave.

It was an unnecessarily hostile interaction that left us feeling unwelcome and embarrassed. Everyone else at the airport was lovely, and the restaurant itself seemed like a great place to unwind. It’s a shame that one person’s attitude could cast such a shadow over an otherwise pleasant...

We had some time before our flight and decided to sit at the nearly empty Titans Press Box to get some food and do a bit of work. After being seated by Natalie (the host), we asked our server if we could move to a nearby 4-person table for a bit more space. He was kind and told us we could sit wherever we liked.

The moment we moved, Natalie rushed over and started rearranging the table, splitting it back down to a 2-top. I explained that we had simply asked to move so we could work more comfortably and were happy to move again if the restaurant filled up. Instead of a simple solution or any flexibility, we ended up in an unnecessary and awkward exchange about “table availability” despite the restaurant being practically empty.

The conversation ended with us being told (not so subtly) that if we didn’t like it, maybe we should leave. So, we did.

As someone who works in a very customer service focused company, here's some advice: if something costs you nothing, doesn’t impact operations, and gives your guests a better experience, just say yes. This felt more like a pointless power play than anything else. A shame, really.

To management: Strongly recommend some serious training around hospitality and basic customer care. To fellow travelers: Save yourself the hassle, there are better options elsewhere in...