Grand Welcome Nashville - Vacation Rentals & Property Management — Local services in Nashville-Davidson

My friends and I booked a VRBO through Grand Welcome and a month before out trip, we received an email stating Grand Welcome has canceled our stay and any remaining costs for a new place to stay will be on us. After multiple communication attempts with the Grand Welcome staff and countless disrespectful phone calls, Grand Welcome let us know they took a gamble on our stay as they did not have a contract signed for the month of our booking with the VRBO host. Not only were we out of a place to stay because Grand Welcome was careless and unethical, they did not help us with anything further, offer us any sort of discount for the trouble they caused us, and refused to connect us with a manager when we called in pure panic trying to figure out what we were going to do. Thank goodness for Airbnb - they could not have been more apologetic for what we experienced with Grand Welcome/VRBO and offered us help finding a place to stay in our price range and bed/bath/distance requirements and even gave us a small discount. My friends and I are disgusted with the way we were not only spoken to, but treated by the Grand Welcome staff - specifically their lower management - who refused to work with us or connect us with their higher ups. Unless you want to deal with the panic of not having a place to stay in your price range a month before your trip when you have flights and rental cars booked AND be spoken to like you did not just spend $3,000 on a place to stay through their company - I strongly recommend you do not utilize Grand Welcome or VRBO. You do NOT want to end up in a situation like we were in.

Since I cannot respond to your comment I will edit a response into my original review:

Like I stated, your company was incredibly disrespectful, refused to connect us with management, refused to help us with other accommodations that fit our budget and needs - hence why we booked the place we did - and lied to us, the same way you just did in your response. We were told by two separate people multiple times that your company did not have a contract signed with this host for the month of September yet still allowed us to book. Therefore, you trying to blame the host for selling there home when in reality YOUR COMPANY did NOT have an official contract with the host for the month we booked is not a valid excuse. Your "manager" at the time we called proceeded to tell us both your employees "lied to us and don't what they are talking about because they are new," yet those two employees she spoke about that way could not have been more helpful given the circumstances and verbatim told us "we don't agree with how they are handling this situation but there is nothing I can do personally and I am so sorry this happened to you guys." I highly suggest you learn the values of respect, customer service, and loyalty very quickly or I can assure you your business will not last without those three things. You have lost our business for good and the business of everyone we know. To say we are disgusted with this experience and your insincere, lie of a response is an understatement. Best of luck -...

We came to Nashville to visit some friends. We got into the condo and dropped our luggage off. Took an Uber to meet up with friends. We got back around 10pm and went to bed. We noticed our bags were missing in the morning. Someone had the access code and got in either the night before or while we were sleeping. Very scary to think about that. We felt very unsafe. Filed a police report and asked for Grand Welcome to do the right thing and at least refund us for the stay since we had to go somewhere else. They refused. We are out the $2500 in items stolen as well as the $1095 for the 4 night stay. Will never stay at a Grand Welcome place again because they do not care about the safety of their guests. The owner is completely aware that our luggage was stolen from INSIDE, not outside the condo as they are stating in the response here. The police report shows that as well. It's sad that the owner has no regard for...

We were going to rent from Grand Welcome however we changed our minds and decided to vacation elsewhere. Well the 1 start is for "customer service". We cancelled our reservation on 3/1/24 and were asked to send them a screenshot through VRBO message center of the cancellation agreement to see if we qualify for a refund? I thought they would have this information. Well I sent the screenshot as asked and this was totally ignored because the next day they changed it to sending an email which I did. Then when I asked when I should expect a refund I was given the answer " Did you respond to the email? Unfortunately we did not receive the email" However I have confirmation that the email went through. I advised them again that I sent it and then they sent another email asking for information they should have as rental company. So I'll be sending an email again , calling my credit card company and reporting...