The Griff — Local services in Nashville-Davidson

Update: I contacted the email they provided below and sent multiple messages to management and have not received my remaining deposit (although I have this documented in an email they would send this).

The Griff’s customer service was one of the worst I’ve encountered. The location and facility were nice, but unfortunately management ruined the property for me. I’ve noted just a few things I experienced living at the Griff:

Apartment was not cleaned when we arrived

Construction As noted by other reviews, the construction is noisy and disruptive. It also limits parking spaces if you have guests.

Misplaced Package After receiving a message from The Griff about a package arriving after moving out, I made a 40-minute trip to the office to collect it, only to find it wasn't there. No one could provide information on its whereabouts, and instead, they suggested contacting the carrier for a misplaced package. When I called to speak to someone about the issue, and he laughed at me on the phone- I even had to say “are you laughing at me”. It was very unprofessional. The miscommunication between the initial message and the actual situation is another example of the disorganization I experienced at The Griff.

Deposits & Communication from Management I initially hesitated to leave a review, but the move-out process was beyond frustrating. Despite a text message it from The Griff stating no fees would be deducted from my deposit, the check I received included an unexpected cleaning fee. The Assistant Manager later explained an additional charge, specifically for dog hair, listed on the invoice, even though there was NEVER a pet in the unit. This is another example of the disorganization I experienced at The Griff. Despite weeks of efforts to address the issue, the Property Manager assured my reimbursement was being processed on December 19th, yet as of February 7th, I have not received my check. I’ve regularly sent multiple emails to her, only to receive a response after repeated attempts. Despite requesting to speak with the Regional Manager numerous times, I have yet to be provided with their contact information.

I wish I would have chosen a different...

Current resident - DONT MOVE IN HERE. Construction is awful. Management was great when I moved in, signed a 15 month lease. One girl left about a month or two in and it’s been a disaster since then. It’s not worth paying the cost of living here. This is not a ‘luxury’ building as advertised. Nothing is ever stocked and management is impossible to get a hold of. I’ve had work orders out for a month now because external building doors are broken (A HUGE SAFETY ISSUE) and management is unresponsive. I have been told it’s short staffing, but they’ve been short staffed for a long time now (4+ months of the building falling apart and unresponsive management). You can find another better managed building for the same price a block away. There was a two month period of time where I could not get anyone at management to answer the phone, respond to my messages, and when I would try to go down in person, the doors would be locked all day. They are too short staffed to respond to resident needs, but they have enough staff to find me $40 for leaving a trash bag in the hallway when the trash valet service canceled that evening due to bad weather. Oh, and you can bet that we didn’t get a refund for the week of trash valet service that got canceled due to weather. And when I emailed the building manager asking about it? I got a really rude response from her. Outside of management, the building itself is not worth the cost, there is absolutely zero insulation between floors and you can hear everything that your neighbors are doing. Save your mental health and find another...

Booked 4 rooms for a week last September. Was originally booked for Germantown Apartments but was moved to the Griff. Griff was cheaper so I cancelled my original reservations and rebooked since they were moving my hotel and not offering to refund the difference. I was ASSURED that construction was completed as there were numerous complaints of it. IT WAS NOT. We were woken at 600 just about every morning. This place is also next to a concrete factory that is very noisy early in the morning. I sent my complaints (there are more such as a sewer smell in two of the four rooms on the first floor only) and was contacted back by "Steven" he agreed to comp us a few nights in another property. I never received any compensation and now no one will even return my calls. I waited to post a review because I was informed that the company was going to make things right after lying to me and really putting a damper on what would have otherwise been a nice week. The real embarrassment is that I booked all 4 rooms and because of 1sthomerent the week was ruined. This place has potential as the neighborhood is nice and it is new however my experience was horrible. UPDATE: I just saw the response that said to reach out and they would assist any way possible. I did "reach out" and was told basically it was not their problem. NO help whatsoever and the original company that brokered the apartment will not...