The Home Depot — Local services in Nashville-Davidson

TERRIBLE Customer Service. I bought a dishwasher from them and it was supposed to be delivered. The driver went to the wrong house but never bothered to call me to tell me he was at the wrong house. He just didn't show! All day I waited! Kept looking at my phone for updates like it was election night. So I called Home Depot. They blamed the driver, the driver blamed the system. No one took responsibility for it - and I still have no dishwasher! The dish washer I paid for. They said I'll get it by Monday - 6 days after the day I'm supposed to have it. I said how will I know? What address do you have file? They still don't have the right address even after me telling them twice. No one has apologized and I very much doubt I'll see my dishwasher on Monday. The driver will blame the system; Home Depot will blame the driver. I will be leaving a review every day until I get my dishwasher.

Day Two: still no dishwasher. I will edit this every day until I get the dishwasher.

Day Three: still no dishwasher

Day Four: still no dishwasher

Day Five: still.no.dishwasher.

Day Six: dishwasher finally delivered! But wait.... they wanted to throw in one last attempt of the worst customer experience I've ever seen. I PAID FOR THEM TO DELIVER, INSTALL, AND HAUL AWAY THE OLD, NON-WORKING DISHWASHER! He ONLY delivered the dishwasher and said nope, he doesn't install and doesn't haul away and then blamed ME for the miscommunication. I couldn't make this up if I tried.

I HATE this franchise more than anything in my life right now. I will NEVER shop with Home Depot...

This location, Bellevue TN, was great until about the last 2 years. In the past two years, finding an associate to answer a question has become near impossible because the employees who actually knew about the departments they were in have been replaced by people with tablets trying to sell you junk and get your data. Well, online ordering could work too right? Thats what I thought, then the past 3 times I've done that, IN-STOCK, available at the store items, were cancelled from the order. No explanation, no fix available. Home Depot, glad you are doing so well you can literally tell customers we don't want your business.

Edit: Thank for reaching out about this review HD, I have already called and spoken to your customer service and provided info to them and in one of your surveys. I also described the exact problem above. If you need more detail, and from yet another source, than I provided from the 3 other sources, you have my information and can contact me directly. It's easy and makes you look better to publicly post that you are willing and able help take care of an issue. The problem is you haven't been willing to help privately when the issues could actually be resolved. Your response to this review is shallow lip service to make others reading think you actually tried to help. Well, you didn't help. If your customer service can respond so quickly to a review, they can also reach out directly to...

My boyfriend and I purchased a toro self propelled mower last year with an extended warranty. The belt went out in the mower so we brought it back to this location where it was purchased to be repaired. Shipping took forever for the part to arrive(we dropped it off on 04/25/22 and picked it up on 05/22/22), but this seems common as most things have shortages these days with the craze of COVID and the way of the world. The customer service manager Sean, made sure our concerns were taken of by providing a complementary rental(there is a deposit that was returned upon returning the mower) while waiting for our part to arrive. Sean explained the shipping delay with consideration and understanding while making sure we were happy customers. The whole tool repair team was friendly and provided excellent customer service throughout our experience. Joe was always ready to provide service with an upbeat attitude and John made our mower shine like it was brand new when we picked it up. We are thankful for this team, as even though they are short staffed, they made our experience excellent. Highly recommend this location....