Staples — Local services in Nashville-Davidson

Horrible customer service in the print center. I will not be back to this particular location. I went in about a week ago to print off some items. I stood in the print area waiting for assistance. A guy working there was chit chatting with another worker near the entrance and never asked if I needed help. I then assumed the print area was all self service. I apparently walked into an area that was for employees by accident while trying to figure out how to print off an email. As soon as I crossed the line, he came storming over and said in an extremely ride manner, "I need you to get out of my work area! It's for employees only!" Mind you, he didn't bother to ask if I needed help while standing around in the print area for over 5 minutes, but came unglued when I accidentally stepped into a worker area. Even then he didn't ask if I needed help. I took it upon myself to tell him I was there to print off items from my email. He then gave me a card and read it to me in a condescending tone on how to self print my items. Turns and walks away! I finally get the items printed while he hoovered in the background, offering no further assistance whatsoever. He was the rudest person in customer service I have dealt with in a very very long time. Not sure what his issue was with his high and mighty attitude, but he needs to calm down. I mean...after all, he works there...no reason to be rude and demeaning to others. I give this location one star because the young lady at the front register was extremely nice and was the only professional employee on duty that day. Will not be back to this location. I will drive the extra time to Belle Meade and visit Office Depot. The manager may want to have meeting with him on proper customer service, and how not to run...

The store associates who work here in the evening are always very friendly & helpful, in my experience. Every time I have gone in, an employee has approached me within 2min or less to ask me if I needed help finding something, or if I had any questions abt specific products, weekly sales, etc. The employees in the computers/hardware/data storage sections have always been very knowledgeable & helpful (&not pushy@all, which I appreciate) if I run into any confusion when comparing similar products. Store is always clean, well-lit & relatively easy to navigate. The parking lot always has an ample # of spaces available, most of which are pretty close to the storefront, no matter what time of day it is. If you go around 7-8pm on a weekday, there's usually very few other customers in the store, so it's very easy to find an associate to help you w/something, or to grab a product that they keep in the back instead of on the shelves. This time of night is also great for getting in & out really, really quickly if you already know exactly what you're going to buy, bc there's rarely ever anyone else in line at the checkout register. Their sales prices can be very good, but if you're buying computer stuff/electronics/etc. that aren't on super sale, make sure you do some price comparisons w/other retailers for the items you're going to get, bc they are usually more expensive; however, they WILL price match other stores if you can show them the competitor's lower price for...

I felt ambushed by the store's manager when I walked in the front door. He asked what I needed & I told him quality print paper with a good weight that doesn't jam. There was a monstrous display of printing paper in front of store on sale with an "amazing" deal of buy 1, get 1 free. He assured me that he used same paper in his office & it never jammed & was a good medium weight. I bought it, but felt like I was almost bullied into it. The weight was awful & 3 pages came out each time I printed & wasn't adequate for business letters. Since I opened 1 of them, I took the other one back, expecting refund for 1/2 of what I paid. After finding a cashier, she took the paper back & gave me my receipt. I asked if my refund was credited to the card I used. I was told since it was buy 1 & get 1 free & I returned 1, it was the "free" one I returned & therefor no refund. SO they were going to take back the paper & not refund me. I took the inferior paper & will never...