DXL Big + Tall — Local services in Natick

My review is a tad overdue. I'd like to give props to the Assistant Manager, Jeremy.

My partner and I decided to elope and I wanted a suit. I'd stopped in at other big box retailers and had some of the worst experiences as a woman looking for masculine clothing.

I was absolutely delighted by my experience at DXL and with Jeremy.

From the beginning, he was kind and professional. He helped me get measured for a suit and coached me through the ways a suit should fit. He was extremely patient as I tried on nearly every jacket in the store. He made suggestions on how the suit could fit better, colors that complimented me, and made my partner feel very welcome.

Never once did he "make it weird" for me. It was such a a validating experience and I am so grateful that he was so kind, accepting, and on top of that, delivered top notch service and advice.

When I landed on a suit jacket and was missing pants in my size, he very quickly helped me get them ordered online for delivery.

Jeremy is a star employee and good human being. If you're looking for big & tall clothing, this is the person and DXL is the...

I am not what you call a small man . So there are a lot of places I cannot shop for clothing at. but this place I can and I love it they have everything. they are not limited to certain things they have normal clothes to work clothes to team jerseys and the special character tee's. they even do suits if needed and a tailor on hand. belts and ties. and they are all decently priced. the biggest shift i found went all the way to 6xl. I don't wear them that big but it's nice to see they don't limit what you can find like other stores do. anytime i need a work shirt and tie this is where I go. Because they have short sleeve and long sleeve shirts there. I even sent a Coworker there so he could get a better size shirt for work and he was very happy that i told him...

These people at this location specifically have no idea what customer service is. After having bought a suit and numerous items I had a 70 belt fall apart. The “manager” says he can’t find a transaction. I try to explain that the manager and then he accuses of me yelling which I didn’t. I call the Dedham store from the parking they tell me to go down there and the switched out for a better belt to my surprise at no charge I buy a pair of jeans and Dxl which says hassle free turns has a employee trying over a 2 month old broken belt. Save yourself a hassle and go the Dedham or...