Gessner Heating & Air Conditioning, LLC — Local services in Navasota

From 5 stars to 1 star update.

I've used gessner multiple times and had a good experience thus far. Unfortunately I called them Thursday to schedule a quote for a new unit because mine went down. I was told I would be getting a call back by the end of the day but definitely no later than today. It's almost 4 p.m. on friday And I called and spoke with the same receptionist she said the coordinator has been busy with a install for the past two days. As a return customer it's a shame I couldn't even recieve a phone call to schedule an appointment. Something that would take just a...

Signed up and paid for "deluxe membership (Fall and Spring clean and check)" service for two units. The contract included 16 specific cleaning and inspection items as well as filter replacement. The tech was in and out in 20 minutes. He carried what looked like a cleaner spray bottle, no tools. Not sure how he completed 16 checks on two systems in 20 minutes. Also did not replace filters. Said he would be back in a couple days to replace but it's been 10 days and counting and no filters. Poor service. Find...

My elderly parent’s air conditioner stopped working. I called Michael Gessner and he sent Grayson who determined it was the compressor and due to the age of the unit, it needed to be replaced. They came the following Monday and replaced the entire unit in one day. The next day my parents realized their doorbell no longer worked. It had come unhooked from the transformer in the attic while the guys were working. I contacted Dean and he sent someone out to fix it within hours. Great customer service! I...