Cricket Wireless Authorized Retailer — Local services in Neosho

Stephanie is the absolute worst. After spending over three hours in the store trying to receive new service the phone still did not work. I really don't care that she spend her OWN money buying a SIM card for my dad's phone. He spent almost 400.00, zero cell service for over 48 hours, but could text via wif, and the alleged new phone already had pictures downloaded. Today my dad went back to the store. Stephanie again rudly told the employee "just refund the phone." It's not our fault we spend over 3 hours and the store associates could NOT activate a phone. If you don't like your job or can't do your job, ask for help. Don't make a customer wait over three hours for...

This store is HORRIBLE! Waited 2 hours for them to attempt to activate a phone. They couldn't figure out what was going on so we asked to be refunded. They convinced us to try a different phone. We let them ( huge mistake) I get all the way home (20 mins away) and the phone doesn't work!!!! We take it back,and they refused to refund at first. Didnt get my full refund,so now we are out 100 bucks. They even had the phone I wanted in the first place,but refused to tell us that until after we got our refund. Not to mention,there was a dead animal in that store. The girls were in the back knocking down tiles trying to find it. It smelled awful. I'm going to contact...

I have nothing but good things to say about this location, the ladies there know what their doing, and they do their jobs very well. The store is always clean and there's never a worry when you go in, they have a fix for almost everything. New management was certainly a great help...