Boost Mobile — Local services in New Bern

Ok so i went to boost in search of a new phone. Always like boost but due to them having bad reception in my previous area i didnt get 1. So now moved i wanted a new phone. Boost had ( not sure if still promoting) a deal switch service providers and get a free phone! Which me and my wife did. No complainants about the associate that helped me, she was very courteous and did wear her mask. My issue is the call will drop signal when trying to make certain call. Video calls for example will not go through unless im.connected to my wifi. If im out in public and its showing me LTE and full signal as soon as i make a video call my signal completely drops to no bars and starts roaming. But as soon as i hang up with attempting the call everything goes back to normal. Not sure why but thats what it is...

The young lady working here could not have possibly been less interested in doing her job. We troubleshooted the problem with customer service for 30 minutes and they told us we needed to come into the store and get a new SIM. She was more interested in trying to sell us a phone because she said the the real problem was that the battery was bad. She swapped out the Sim in the system but did not give us the new card because she did not believe that was the problem. We had to come back into the store to get the Sim that she had activated but not installed and guess what? Doing so completely fix the problem. Almost an hour of wasted time bc she was looking for a commission on a phone sale instead of fixing...

Been a Boost Customer for 3 yrs, got my phone off of OVC or HSN. Great smartphone Samsung J7. Customer service has always been 5 star.

My problem is service area... Williamston, NC (Martin Co) DEAD ZONE, NO SERVICE AREA, ZERO BARS. I get great reception everywhere else.

Time for a new battery, but because no service thinking hard to switch carriers. Unable to call 4 help was scary, crazy. I don't get why ph can't ping on US Cellular or Verizon tower in area. Before Hurricane Florence I got reception, spotty but reception. I don't want to leave Boost but looks for my...