Coleman Motors, INC. — Local services in New Boston

Complete joke, this would sum the service department, along with the complete dealership.

Let’s take a step back in time to the first time we asked Coleman to do some work. Long story short, they said they wouldn’t work on a modified vehicle. It was converted professionally to be a RHD for work, mail delivery. They also told us that no other dealership would touch it. Well mama was wrong, we loaded it up and took it to another dealership. No issues at all about the modification and was great to work with. Downfall they were in Sulphur Springs kinda a drive to get too. Move forward a little bit, another issue arises. We take it back to Coleman. Ask/remind them about the modification, they tell us it’s a none issue. We leave it thinking maybe they had a management of change. Finally after 2 weeks of part swapping and/or finally making the correct guess, we were allowed to come get it. How can say that? Great question, one of the parts they told us that was the issue had already been replaced. It was an alternator that was 1 day old before we took it there. Did it fix the issue? I’ll give you two guesses, but you only need one. Yea, NOOO it did not fix the issue not even close. Now, why go to the dealership, another good question. There is warranty on the vehicle, in fact a lifetime one. I’m telling you this to Tee up the last part. So, as life happens another issue pops up. This time we run a code reader and code P0717 is pulled. With my sly detective skills (Google) I see it’s a transmission speed sensor. We call (last Friday) and told that we could bring it Monday. Cool we will be there, load up Monday drive up there and what do ya know they were closed (Labor Day). Hmm, this should have been the first red flag to NOT give them a third chance. We leave it anyway. Call them Tuesday (they are not good at customer service AT all when calling back), they tell us that the transmission is smoked and will need to be replaced. We tell them it has a lifetime warranty, they look it up send it off. Called us back today to inform us that the transmission is worth more than the vehicle and that the warranty was canceled, but we owe $175. Asked how the transmission could be smoked if the code was a speed sensor. I am then informed that the transmission is a CVT and they wouldn’t break it down to get the speed sensor out. So sorry, but mama is wrong again. There is an input and out put speed sensor and they are both on the outside. Thats right (Google again). Circling back around I ask how in the world the warranty could be cancelled, wouldn’t that have to come from the owner of the vehicle not the service department? I mean we did pay for the warranty so we should be the ones to cancel, right. This place is not customer service worthy at all. If so why were phone calls not made when the warranty was cancelled. Why would they be so defensive when I told them that it was nothing more than a speed sensor code before bringing it to them and all of a sudden the whole transmission is smoked. They will grip and rip you off any moment they see. If the owner or GM is reading this, you need to get rid of your service manager. He is toxic and it’s showing with the employees and how they treat...

I can honestly say that I really appreciate Coleman Chevrolet. On January 9, 2018, I purchased a 2011 Chevy Equinox from Orr Auto Maxx and the salesman's name was Spenser. Orr Auto Maxx is located on 3233 Summerhill Rd, Texarkana, TX 75503. When I went in, I explained that I am disabled and that I need a SUV which is big enough for me to put my rollater walker in it. Spencer did an excellent job of helping me find a beautiful SUV that met my needs and fit my budget.

February 2018, I drove the vehicle back and forward from New Boston, TX to Dallas, TX on three separate occasions. On the third trip back back to New Boston, TX, the 2011 Chevy Equinox started making some funny sounds. The vehicle sound like it had a motor mount issue and it was cutting out. This was something I experienced many years ago with a different vehicle and it was the only sound which related to what I was experiencing with my SUV. I parked the Equinox because I did not want to make matters worse. I decided that I did not want to take it to just any mechanic for fear that because I am a disabled woman, someone may try to take advantage of me.

I finally decided to take my 2011 Chevy Equinox to the Coleman Chevrolet Dealership located at 510 Addison Street, New Boston, TX 75570. I was a little apprehensive but I trust in anything Chevrolet. I scheduled an appointment and even though I missed the appointment, Mike Coleman called to check with me. I called my daughter to go with me to drop off my SUV. I met with Mike in the service department and he assured me that he would call me to let me know what was going on with my vehicle. I received a phone call around 3 or 4 PM and the bill was a little less than $600.00. I was so glad it was not more than that. I told them to go ahead with the work. When I picked the SUV up the next day, it was purring like a kitten. I was so happy to get my vehicle back without there being too much damage to my wallet.

The one thing that stuck out to me was that Mike Coleman was a really nice guy. He seemed like a very trustworthy person who cared about his customers. My vehicle was covered in pollen when I took it to be serviced. It is a black SUV so it looked a mess. When they brought it out, it was clean and vacuumed. The outside of my vehicle was clean as well. The fact that a GM certified mechanic worked on my SUV and the service department cleaned it and returned it to me better than before made me so happy. I will not trust my SUV to...

Everyone was friendly for sure as we were in the buying process for our truck but once that the deal is done they are on to the next. I'm pretty sure throughout the process we spoke and saw our salesman once and for 10 minutes we were passed off to 2 others after that. Maybe it was because they weren't as busy so everyone jumped in to help but still we are use to having a sales person with us from start to finish. I would seriously suggest recording conversations in regards to promises made on their end or making sure its wrote down. We asked numerous times about a promise made to us and were told several times while we were there in person they would speak with the "saleaman" because that wasn't their "lane" fast forward 5 days after purchase no calls in regards to this so we reach out and wait a day for a response. (Mind you as we were in the buying process we were getting responses very quickly) The response we were given a day after we inquired about the promise was "our salesman stated he never said that and we could purchase what was promised" we bought a 75k dollar truck yet were here talking about a $300 promise made on their end. We have already purchased what was promised to us elsewhere so this is the simple matter of principle and they will Say what they can to make you feel like a small caring dealership but not carry out that way. They offer no military discounts on anything as well for any vets wondering. We will be adding to our vehicle fleet elsewhere. But again they were all nice people just not who we will do business with again. They also have nice trucks(sticker prices are no where close to accurate and you find that out at purchase) but were happy the the 22 dodge ram we bought. Also if they tell you that they can add parts to your truck such as leveling kits,and other things make sure you speak to their service department first because we were told by the salesman all this extra work can be done by them quickly however when sent back to service we were told they either don't do those things or can't get parts. So it goes back to my main point don't take their word for it. Sad truth but that's the way the...