NAPA Auto Parts - FirstCEM LLC — Local services in New Boston

THESE PEOPLE HATE TRUCK DRIVERS!!!Super unfriendly and rude. Needed a part for my 18 wheeler and parked here overnight so I could get the item first thing in the morning. Before I could even walk in the store, I was approached by a very rude employee that threatened to call a tow truck. They made it clear the manager was mad at me, yet I can't understand why a manager couldn't just tell me themselves. I'm a customer, I'm in a bind and I need help. They told me they missed a delivery last night and it's my fault cause i blocked the loading dock. That's not true, I have pictures proving I was parked clear out of the way. Had to have another driver bring me what I needed to fix my truck, even though the part i needed was right inside NAPA. These people do not deserve any business. There's going to be a "thank you for your review and we'll look into this" response. We all know it's for nothing cause you won't change over 1 bad review. THANK YOU NEW BOSTON NAPA FOR...

Y'all should be ashamed of yourself when someone is in need of help and you threaten them with a tow truck before asking if they need help. I hope y'all had to pay the tow drivers bill for wasting his time. And making excuses that your delivery driver couldn't make delivery because the oversized houses were in the way is just asinine. I am including pics of how far away these oversized loads were from the building there was ample amount of room for your driver to make delivery so stop with the excuses you lost business because of your staffs bitter tendencies and I ended up going to the O'Reilly's down the road to get this driver what he was needing. Hopefully there's a lesson to be learned here as for those reading this I would just go to the O'Reilly's down the road they seemed to be elated and...

I liked Napa, but the last couple months I've needed brakes an calipers an suspension parts for 2009 impala, brakes for a 2013 gmc sierra 1500, an a 2018 ford edge. Every time I called napa they had to order what I needed. I just needed rotors an pads nothing special. Sometimes you need the stuff now not in a day or 2. I've probably spent $700 plus on these vehicles. But all that money went to O'Reilly's cause they had everything i needed when I needed it. Step up you parts in stock game Napa or im not even gonna bother...