Walgreens — Local services in New Britain

Zero stars should be an option. I booked my Covid booster several weeks ago at a location in New Britain. This was convenient to my work site. I was on time for my appointment, yet there were 4 to 5 people in line ahead of me also waiting. There was one pharmacy tech who started processing the line. Then by the time I got the head of the line a second pharmacy tech showed up. She was very polite and quiet, but extremely slow.. Several people behind me passed through the other pharmacy tech and we were all waiting for some type of service. Waiting waiting waiting, and the pharmacy tech who checked me in brings me my insurance cards. In the meantime I see that the other pharmacy tech is passing out forms to everybody that she is processed. So I asked about the forms and The tech tells me she’ll bring them to me when they print it out. Now we are like 40 minutes waiting at this point. The pharmacist calls my name and I approach the window. He tells me I must’ve been late and that he can’t administer the vaccine because they are going to lunch and they need to monitor my 15 minute recovery window. Now mind you all the other people in front of me had a covid booster shot, because there’s no discretion in this pharmacy. None of them were monitored or waited for the 15 minutes clearance. I explained to the pharmacist that I was there on time. He was a total zero in terms of customer service. I will never go to Walgreens for anything again. And this is strike too because several weeks ago my son needed to have a PCR test, which I paid over $100 for, and have yet to receive any results. Poor poor poor poor poor service,...

I love Walgreens and have used them as my pharmacy for a long time. I had no problem initially when I switched from the one on Stanley St but I have ran into problems recently that are not pleasant. I have worked for health insurance before and I am aware that there are constant changes to tiers of drugs. However, in the last two weeks I HAD TWO scripts not filled after waiting in lines for a half hour. The first time it was for Advair, which is necessary for my asthma control. I learned that the script had a one-time override and NO ONE TOLD ME! I had to spend an hour calling dr's and insurance to get it sorted out or do without my asthma meds. The dr office called the pharmacy to find out an alternative and gave a completely different option until I finally had the right one in the same class. Then today, I spent a half hour stuck in an aisle waiting for meds. I was told "we don't have a diagnosis code oh but it was filled". I had my provider resend it and went to check on the status... was told the code was wrong. I did a quick google search to see there were changes to ICD coding. PEOPLE ARE IN LINE WAITING, AT THE REGISTER IT IS THE SAME - THE TECHS LEAVE THE CUSTOMER TO FIND WHAT THEY ARE MISSING. PLEASE PLEASE educate the techs on insurance basics and how to communicate to people and their dr's- I see brand new techs and I have to make it...

Don't think I have ever seen a business with such a low score. It's scary to imagine what all the other people must be going through but for me it's so slow. You'll save time going pass this place and to CVS. I walked in grabbed a Powerade walked to the front with one customer and one cashier. After standing there for about 10 mins while she continues to press buttons and stare at the screen and the customer keeps trying to make phone calls put money in his account or w.e.e but either way I'm sitting there and the worker is not explaining what is going on or anything so I decided to just walk out and grab my drink from a corner store down the street. Also this is the only business Ive seen with a police officer on sight. Who knows what goes on here. Store is also pretty dirty cobwebs and brown on...