Metro by T-Mobile — Local services in New Britain

BIANCA NEEDS TO GET FIRED!! She doesn't know what she's doing. She's extremely rude and basically is just there collecting her check. I ask her to help because I've been calling customer service for 2 days now. She tells me to call again and try clicking 0 I told her a number of times I've done that already for the past 2 days, yet she still continues to tell me to keep calling. SO I do and call back after of course not being able to get through. Guess what she says?! Keep calling until you get through. ARE YOU KIDDING ME? Does she work for metro pcs or not? Instead of helping me over the phone she said come in. Yea yea that's cool an everything but is she really trying to say she can help me in the store but not over the phone? Howwwwww??? What type of service is that? I shouldn't have to go there to switch a plan. She couldn't even give me the corporate number. Poor excuse for an employee! If I was this owner she would never even of gotten past the interview with that personality. BIANCA IS BAD FOR BUSINESS!! YOU NEED PEOPLE WHO CAN HELP YOU NOT JUST CLOCK IN AND CLOCK OUT!!!! SORRY BUT THIS PLACE IS HORRIBLE!!! I give them negative stars just...

Very poor customer service... Bianca needs to get fired asap. I walk in the store with another customer and your employee Bianca was very rude. We were inquiring about the phones and service and all she gave us was a nasty customer service attitudes and also very rude from the minute we walk in to we walked out. This employee doesn't have a good custermer service. I resperespectfully ask that she get fired asap because you not only going to continue to lose customers but also lots of sales with her rudeness. Little that she knows I was a secret shopper from another Metro PCS Store sent by Corporate... so when i ask to speak to the owner she told me no that she will not call him or give me his number. And still continue to be very rude and desrespecful. So I took the complain back to corporate and they said that Monday morning they will have a meeting with the owner and Bianca needs...

The most unprofessional staff member I've had to deal with. Let me explain I wanted service and I wanted to keep my original phone number. When I finished she said What? Explained it all again. I asked her if she would work with me contacting Xfinity. Which was a excellent provider but I was moving and had no choice but to give them up. She said no she had to go pick up her child and I asked if there was anyone else and she said yes but he doesn't do phone number transfers. She got a pen, I'm pissed what kind of service is that!!! What she wanted my name? For what? To come back another day? I went to best buy and got excellent service. Metro...