Cloud Neun of New Castle — Local services in New Castle

Thought this shop was great until today. Went in 2 days ago and asked for coils.....he gave me a brand I had never used or heard of....i specifically asked if they would fit my device he assured me it would!! The next day i went to change my coil and it didn't fit at all....wouldn't thread on and was too tall for the tank to even go back together. It was after hours so I called today. I explained what happened and he rudely said "ok?" I said well I was sold a product on your recommendation and was assured it would work and it doesn't i would like a refund or exchange...he said sorry but once a product is open i can't take it back.....i get i can't return the one that is "used" but what about the other two still in the foil untouched. Again can't do anything about it. Just lost a customer!!!!!!! I will not be back. I'll take the 30 minute drive...

I purchased a Full spectrum flashlight on amazon and I didnt realize It didnt have batteries. It was a specific vape mod battery I needed and after running all over town i couldnt find it. I stopped in asked for the battery and the staff was super nice. After placing the battery in I couldnt tell if it was on as it only shows up on a Night vision camera. One of the employees just happened to have onr and confirmed it worked. I know that its stupid but its really the...

This place is great all of the people that work there go out of their way to help. Chris I dealt with him today he was very knowledgeable about what type of products they have. I will be going there from now on. They have a great selection of vape juice and they will let you try as much as you want for as long as you want. Great place great service. Also purchased a new cap from them much better then my current one and decently priced for...