Burger King — Restaurant in New Castle

11/16/16- Horrible customer service. We have been customers since the 90s b4 this location was remodeled. Mgr Dillan (sp) tonight screwed my mother's order up so bad, he charged her twice for two separate amounts. Both amounts listed on her bank Web listing as processed and not pending or refunded. He would not give her a voided copy of the incorrect receipt. Would not even make a statement in writing to show the bank or to discuss with the Gen mgr Dina tomorrow! I told him to call the police then to straighten this out because this was crooked! No proof she wasn't charged twice. He didn't want to but stated it was 11:06 and I was now trespassing, even though they never stated they were closed. I said if I'm trespassing then call the police to settle it. Instead he finally broke out his copy of the voided receipt, I requested to take a photo of it and he said ok. What a crook. I'll never give them my business again. Such a joke. Not to mention the fact they mopped the floor while open and puddles were on the floor!!! Get better management ppl. I see why they work at bk. :(

11/14/16 -Food same as usual. 30ish temp outside and they still have ac very cold inside in November! Makes you feel like they don't want you to eat in the restaurant. 5 ice cream sundaes took longer to make than 10 burgers...

This Burger King is pretty much the same as every other Burger King. The food tastes the same, and the service is pretty good. You get your food quick, but 50% of the time, your order is wrong in some way. I was literally in the store ordering, and it was even a manager who took my order. We were talking about how the cost of adding cheese to a whopper is kind of high for a slice or two of American. Anyway, I get home open my whopper after I sprung for the cheese and no cheese. The next time I was in the store there was a younger employee I told about it and he rudely said "oh well you should have called the store, next!" Completely dismissing me, cutting me off and talking to the person behind me. He was rude. Other than him, this burger king is meh. The food is decent, but since they can't get simple orders right more often than not, I have to give them 3 stars. I hope they improve in...

So today is Monday June 6th at approximately 4:25 p.m. I visited this Burger King with that being said it wasn't really an extraordinary visit until towards the end it was pretty much similar to any other fast food visit. So as I'm getting my order and I'm ordering chicken nuggets and french fries and I'm ordering some burgers my daughter says to me Dad ask if they will give me a pickle actually can I have two pickles so as my 3-year-old says this we're sitting outside the window and I guess I decided to go ahead and ask these workers if I could get two single pickles well they say yes and they go back and they end up bringing me a half a cup of pickles out to the window my 3-year-old daughter's face lit up like a Christmas tree that she was literally the most excited kid in the world so with that being said thank you bird king for making my...