Cricket Wireless Authorized Retailer — Local services in New Castle

They sold me a $230 "brand new" lg stylos 4 phone. I took it home and found out it had a virus so it obviously wasnt new. Everytime I would put a video on youtube it would play for a couple seconds and then randomly shut off and go back to the home screen without even touching it. And the volume is so quiet you cannot hear it making it impossible to watch anything on it. I called them and they told me to bring it in, and when they couldnt fix it they said they couldnt take it back and couldnt help me bacuase I didnt purchase the warranty!!! It was broke when I bought it!!! Not to mention, the lady working was rude and she texted on her personal phone the entire time I was in the store. I tried asking her a couple of questions when she was texting and she blattenly ignored me. This store is of absolutely no help and they sell...

Bought phone in Grove City they were very nice. Next day went to new castle store to get help with hot spot. He was extremely rude. Didn't want to help me. Told me go back to Grove City I didn't buy a good enough plan. Once I finally got him to look at my account he saw I did have the right plan. Then told me go call 611 for help. Extremely rude. I will never return and I will let others know not to use them. I was the only customer in the store. Not like he was busy and I was bothering him. He just didn't want to...

So they had a deal if I add a line I can get a free phone so I did that then got charged 290$ in fees from activation got charged for the phone and the number I paid for insurance my screen got cracked online it says I get a free screen replacement but went to do it wants me to pay 75$ I'm probably gonna ditch them because they keep pulling stuns like this I got a hold of a lawyer gona see where things go on top of that got my first phone months ago was supposed to be get a free phone when you switch to...