Rent-A-Center — Local services in New Castle

My washer stopped working and I decided to get a washer from rent a center in new castle in . The first washer we got didn’t work properly. The second washer they sent didn’t work properly. I left 2 messages for Karen the manager to call me. Each time I called she was always off work . I never received a phone call from Karen. When I called this morning the clerk working had no resolution except they could have a washer sent from Muncie but it would not be delivered until Saturday. After insisting that I speak with Karen the clerk Reluctantly transferred me. Karen offered no apology for the inconvenience nor did she offer to reduce or refund the money paid the couple of weeks we had a non working washer. I politely asked that they pick up the washer we had and requested a full refund. She did say we would get a refund in 3-5 days and they would pick up the washer. I don’t see how they are in business, with non working appliances and bad customer service. People no longer care if a customer is satisfied and act as if they are doing us a favor instead of being grateful for...

I rented a phone and they gave it to another customer without it being factory reset which I tried to do but was promised they would do it before it left the store it was their policy..Well, they lied and they did not..My sisters contact info was given out by the store to the customer and the person called her..Then the district mgr told me if the phone was locked they had access to that info..Samsung said they were liars and there was no way that could happen..Be careful about renting anything from them..It could dangerous especially if you have pictures of your children and...

Very good customer service. No credit checks! You can rent furniture or appliances or rent to own. My central air had stopped working, and I needed an air conditioner fast! So I went to the rent a center on Broad Street in New Castle. This place is called Myers. It's a smaller branch of the Rent a Center off of Hwy 3. They were very nice and helpful. I paid like $28 and went home with a brand new air conditioner. I on l y needed it for about 3 weeks. So I was able to take it back and return it. They gave me no problems and told me I could come...