Dr. Joel's Family Eye Care Center — Local services in New Haven

This is my first time ever writing a negative google review, but if I can help a person to never receive this mistreatment than it will be worth it. I have been a patient of Dr. Joel's Family Eye Care since I was a little girl, to the front desk staff, please be more cordial when you treat a patient, the way you treat and talk to someone goes a long way. To the new Ophthalmologist that I've seen twice, please be more kind to your patients and don't just brush off their concerns, the fact that you react so fast to any question and talk to someone like they are uneducated talks more about your professionalism than your knowledge. I hope no patient ever experiences what I experienced today, and I hope this care center that used to have such caring doctors and workers does not disintegrate. From a patient for over 10 years, I have never in my life felt so unwelcomed or belittled as I have here the past two times, I have no intentions of ever scheduling an...

Dr brogan was very professional and efficient. No complaints with my actual eye exam and fitting. However, I’m giving 3 stars because after my fitting I tried to use my benefits on contact lenses. I used all of my benefits on the lenses and paid a little out of pocket as well to cover the difference of 3 boxes. They told me they would order it and contact me when it arrives.

Few months go by and no contact. I contact them again and they never ordered my contacts. They’re now saying I never paid out of pocket to cover 3 boxes and the best they can do is 2 boxes based on my benefits, unless I want to pay the cost difference again for el3 boxes. They have no record of me paying out of pocket.

Not a big deal overall since it was a minor transaction but just a little annoyed that something very minor became such a long process and that I lost money for no reason. Just something to be aware of when...

I have been coming to this place for over 25 years! I have recommended plenty of family and friends who now go here as well! I love the staff, I love the service. Couldn’t think of a better place. You aren’t waiting forever to be seen, they are more than accommodating. I was a patient of Dr Joel for as long as I can remember, but I now see Dr. Katie Brogan and she is just as amazing!!!! My daughter loved her as well. She is so sweet and kind! She listens and is very attentive. Couldn’t ask for a better individual!!! We love her! We get excited for our appointments at this place because it’s like seeing good friends you haven’t seen in a long while! I promise, you...