LA Fitness — Local services in New Lenox

I won't even bother to get into the cleanliness complaints that other reviews mention. Right now, I'm still steaming about how difficult it is to end a "hassle-free" month-to-month membership. (I'm writing this review while STILL on-hold with their toll-free customer service department.) When looking for a gym, keep in mind that at some point, you're going to want to end your membership -- LA Fitness uses every sneaky trick in the book to ensure this is the most painful process it can possibly be. Their first recommendation is to print, sign, and mail a letter to their corporate office. When weeks/months elapse and they continue to charge your membership fees, they deny receipt of the letter and require you to physically come into the gym to cancel. Their website/app can accept payments/applications, but somehow it's suddenly not secure enough to accept termination requests? Anyway... When you arrive, you're turned away because apparently only a manager can accept your request, and they're only on-site until 3:00p. Challenging for those of us who work during the day... Returning the next day (before 3:00p), we're told that managers only work on weekdays -- whoever oversees the gym on weekends is not capable of handling this paperwork. Yet another return trip is required to submit our request, and by this time, they've conveniently charged another month's membership fee, as well as another annual fee! As you might have guessed, the manager isn't capable of providing any type of refund for the recent charges resulting from their terrible practices.

Edit: I gave-up after an hour and 43 minutes waiting for customer service. Consider this when signing-up. At some point, you will want to end...

I was only a member here for a month before deciding to cancel my membership. The two stars is for how easy it was to cancel. Had it not been so easy to cancel, my one star review would be attributed to the cleanliness and over quality of the gym—which was awful. The first morning I came to work out at 5:15am, right after they opened, and the heat was on full blast. Running on the treadmill was near impossible since the cardio equipment is all located upstairs and with the heat rising, it was sweltering. Each time I came to workout, there was no soap in the soap dispensers in the locker rooms and the sinks continually had visible hair piled up in them for days on end, making it clear they weren’t being regularly cleaned.

There were some gross things I noticed when I initially signed up, like a smell in the locker room and the pool equipment being pretty gnarly, but since it was so close to my house and I’m typically a get-in and get-out kind of exerciser, I decided I could put up with some minor red flags. In the end, however, those minor red flags turned out to be an accurate reflection of the care that is taken here. It was no longer worth the price or proximity to my home to leave each workout feeling grossed out about yet another issue, and even though I paid both the initiation fee and annual fee on top on the one month of membership, it was worth it to never step foot in here again.

I’m guessing this location will be...

For the past 2 months, the "leather" cover on both seated biceps machines is and has been substantially torn on both the left and right sides where your elbows are placed and digs into your elbows when using said machines. 2 months ago I reported it to the manager of this club and placed a repair request. To date, the repair has never been made. 2 months is more than sufficient time for any fitness facility to get equipment repairs done! About 2-3 weeks ago, I called LA Fitness corporate office, reported this neefed repair issue and corporate agreed this was not acceptable and represented the repair would be immediately done. Again, to date, the repair has never been made. The front desk claims LA Fitness & Xsport has only 2 vendors that make repairs & other clubs have more equipment and therefore the other clubs have repair priority over this location. This is not an acceptable response. First, members at this location pay the same dues as other locations and there is no just reason why other locations have repair priority over this location. Second, if LA Fitness has failed to hire a sufficient number of repair vendors, then it needs to hire additional repair vendors. LA Fitness' failure to make simple machine repairs is not acceptable and shows a lack of corporate responsibility, an unwillingness to maintain this fitness club and its equipment and a lack of concern for...