AutoZone Auto Parts — Local services in New London

I went to get a new battery because my old one had died. I knew I had just bought a battery so I knew it was still under warranty. I went in the store and the first thing I did was try to explain my situation. I had said my car started when it was connected to jumper cables and then shut off when not connected. The guy at the stand I believe his name was Cole, asked “so you want me to replace your battery” I said I don’t know if it’s the battery or something else and i also asked for them to test my battery and alternator at the beginning when i first got to the store. He came out with me, did the test and said the battery was bad and we went back in to get a new one. while all this is happening he is speaking to me like i am dumb and not understanding him. We go inside and i asked for the one on warranty and he goes “so which one do you want? the platinum or gold?” and I said “whatever one is on warranty”. He said okay and Charged me for the platinum one because apparently that is the one that was on warranty, it was not. I paid 250 dollars for a battery that was not the one in my car. The guy asked me why this happened and I said “i don’t know this should’ve been the battery on warranty” he then proceeded to say “well i don’t know” and took a VAPE out of his pocket and HIT IT while i was standing there waiting for him to do something about the problem. We had to get the manger David, he was SUPER helpful and apologetic. He fixed the problem and gave me a refund on the battery i had paid for and gave me the correct warranty battery and personally changed it. We were here for 2 hours when he said we should have only been here for 40 minutes. I am super appreciative of David coming in and being so supportive and kind and fixing the issue right away. We informed David about his employee and apologized that we had to deal with that multiple times which i...

I went into Auto zone today to turn in the core for my sons car and this is how it went. Well first i bought the part in the Norwich store and figured since I always use the New London store I would just stop there. When the employee couldn’t find the car or core under my phone number she immediately got the manager Samantha. I guess she had just started at this store. You would never of knew that if I didn’t overhear the employees talking about a class she had just come from. Needless to say she was very pleasant, knowledgeable and NEVER gave up on trying to find out why the core wasn’t showing under my phone number. She called the Norwich store had them looking through there system as she tried a bunch of different ways to locate my purchases. Samantha finally found out there was a commercial account opened under my name in norwich which is a whole different issue. There was also a gentleman working who was also management that was helping other customers and in between them he was also doing everything he could to help. I wish I could remember his name so he could be recognized also. A frustrating experience that these employees turned into a great experience and they even had me laughing by the time I left. Thank you Samantha and crew for your help today!!!! ABSOLUTELY AMAZING CUSTOMER...

I like AutoZone. However, the , New London Connecticut store is the worst I've ever been to! I worked really hard to get my first $20 in reward points. How that works any time you make a purchase of $20 or more on any project in cinestory you get one point. After 5:20 you receive a $20 credit towards the store and anything in it. The last time I went to AutoZone I did not spend over $20 and I made it a point to buy a couple extra things that didn't even really need so I can get my 5th point thus receiving my 20$ reward. I even had a little slip that I got with my receipt that says I have a $20 reward to the store however when I came in to use it for some reason I was not allowed to and it said that it was not in the computer. The fact that I have a legitimate AutoZone receipt that said I had just earned $20 in rewards should have been enough but is not. If you go to an AutoZone I exercise Extreme Caution going to the New London location I came here tonight at a convenience but I've only ever had bad experiences here and I will continue to go over the bridge to...