Robertson Jewelers — Local services in New Milford

First, I'm not in CT and hadn't heard of Robertson Jewelers until 3/38/25. I'm in MI and wasn't having any luck with finding a replacement watch or band as a gift for our 91 year old neighbor. His watch has sentimental value hence the replacement hunt. Now onto the review.

I cannot say enough good about my experience with these folks. I used the text option on their website and heard back the next morning which was a Saturday during their listed hours. After asking specifics about the watch that was listed on the website and exchanging pictures of their watch/my neighbor's watch, we concluded that it was essentially the same watch. There's a slight difference in the model numbers which I won't bore you with. So I received the payment link and they texted me to let me know that it would be shipped on either Monday or Tuesday via UPS. It was shipped on Tuesday as promised and arrived on Thursday. The packaging and shipping was very well done but what was most impressive is that they had the original box/manual/warranty card (complete with a no longer existing manufacturer's website haha)! The price including shipping was more than fair, especially for a discontinued model, and the communication was excellent. Highly recommended and if the online experience is this good I can only imagine how much better the in-person one is!...

I had a fabulous experience at Robertson Jewelers when choosing my engagement ring! My family has been going to see Brad for their jewelry needs for years, so I knew I'd be well taken care of. Brad was extremely warm, patient, friendly, attentive and knowledgeable about his craft. He cared about getting to know me and making sure I was happy, not just getting my business. He was honest with me about pricing and respected my budget. I felt he really listened to what I wanted, and was happy to let me try on as many rings as I needed. He had excellent intuition about the kinds of rings I might like; even more than I knew about myself! I felt I learned a lot about ring sizes, styles, and gem cuts while I was there, and really got to understand my preferences better. I was pretty sold on my ring when my appointment ended, but I still felt no pressure to purchase then and there; Brad insisted I think things over to make sure I was 100% happy. In the end, I called later that day for the ring. Brad offered me a great price on the ring, and was even willing to resize it and ship it overnight all the way to Florida for me within three days. I can't say enough about how grateful I was to have such a good experience. And the ring is gorgeous, expertly crafted and unique, to boot! I'm in love and can't wait for the proposal....

I am a long time customer of Robertsons Jewelry Store. I recently brought a very delicate necklace (which had been in my family since the 1940s) to Brad to see if it could be repaired. He made a couple of suggestions and we discussed how he would be restoring it. It turned out beautifully and my family and I were so pleased and appreciative that Brad was able to perfectly restore this sentimental piece of jewelry, Brad is a wonderfully talented and skilled jeweler. He and his staff are experienced, very knowledgeable and professional. They are patient and listen to me, and all their customers, to be able to create beautiful new wearable art or to be able to repair family heirlooms! I have been shopping at Robertsons for over twenty years and know I can trust his abilities and workmanship, because I know he loves what he does and he cares about each of his customers and friends. I always recommend Brad and his superb staff to all my friends. We are very fortunate to have Robertsons Jewelery Store with Brad and his staff, in New Milford, CT, providing tangible elegance and beauty to everyone who enters his remarkable store! Thanks, Brad, and best...