I just want to preface this by saying that I’m not the type of person to write a bad review on a business but I felt it was necessary after the treatment I received for giving a customer complaint to the manager so here goes. I had my daughter’s one year old birthday here and I would never have a party there again and maybe never eat there either. I was a new customer to Iron Rail. I booked based on a recommendation from a friend. Apparently there were a lot of miscommunications among the staff about the party (the amount of ppl, the set up, the food).

We were told we could set up the night before but another miscommunication and actually there was a party there the night before so we needed to come the morning of the party. Ok fine. It’s a bit harder for us but we did, albeit a little late because we had a mishap that morning. One woman greeted us, didn’t introduce herself but seemed completely disinterested in helping us and told us you can set up however you’d like, move whatever you want and then she disappeared. The waiter paid NO attention to the guest of honor- a one year old. I’m not sure how that happens. The food came out VERY late. My daughter actually started to get irritable because she was hungry. One of our guest’s was told by the waiter after ordering maybe a half hour ago that they don’t have the thing she wanted so she had to order something else which also arrived late to the point where she didn’t have time to eat it because the party was almost over. I messaged the restaurant a complaint afterwards which I never do but felt needed to be done so they are at least aware of what went wrong so they can prevent it from happening to someone else in the future. A woman named Konstantine who I guess is one of the managers wrote back a very nasty email where she became defensive and even said we were late to set up and shouldn’t have moved chairs. She also asked why i would want anyone to pay attention to my daughter. 😳😳 Completely rude, piss poor customer service. Never book a party here and don’t deal with this woman if you can help it.