Top Box Foods Louisiana — Local services in New Orleans

I am a disabled veteran. TopBox is one of the benefits that we get so I signed up for it. I chose the shrimp in the first box that I received. The box arrived and the shrimp was very smelly. I chose not to eat it and called Top Box to ask them to change me to chicken for the meat choice. The woman that I spoke with was super rude and told me that I had to call the VA and tell them. I called the VA and they told me that shrimp was the only choice because they were out of the other meats. As far as the rest of the stuff in the box, they didn’t deliver the eggs because they said that they ran out (the following week the eggs were delivered but not until after I purchased eggs myself. One of the vegetables in the box was something that I don’t believe most people would eat. It was a squash that I did not recognize. There was a nice sweet potato but it was small and barely enough for one serving. As far as the fruit, the bananas were a weird brownish green and actually never ripened. The oranges were light orange/yellow with lots of lines and were not sweet. The apples were bruised and looked old. The only thing I can say that was good is the fact that they contact you several times to let you know that they are coming. They text the day they are coming and send a second text when they are 30 minutes from arrival. I am scheduled to receive another box today and will review it fairly...

It should never be this difficult for consumers in need of assistance to reach staff that will reply in concise and timely fashion. They don't seem to care and can't manage websites and phones as well as our elementary students. No one takes charge anywhere we could find after numerous attempts. We're sorry we referred shoppers to this which we thought would help them access better foods easily instead of being ignored or misled by online claims. Worst local marketing mess we've found since pandemic Fall started our months-long search for...

I made an order online and received a confirmation email that stated "Your order will be processed immediately and delivered as soon as possible, with items being delivered as early as the same day and no later than the next day by 5PM."

It's three days later and I'm still waiting. I can't get in touch with anyone either. I've tried calling, emailing, and messaging via FB. It's really OK if the delivery time stated in the email is not accurate, but please just keep your customers updated with some form of...