Vans — Local services in New Orleans

Today 07/28/2025, around 5 p.m., I went to this store to pick up some sneakers and was served by a girl who gave me the best customer service I've ever received in my life. I was impressed by her professionalism. She was always smiling, always helpful, and even helped me find my best shoe size. I'm still in shock with her. We're usually known for poor service, but today I was truly impressed by her service. Now I want to go back to the store just to be served by her, and I don't even need another pair of shoes right now. The other girl who brought the sneakers was also great. I'm truly impressed by her service, and I don't know your name. I work in customer service and I don't even come close to offering that kind of service. From now on, I'll use her as inspiration. I think this girl needs to be promoted immediately because she represents Vans exceptionally well. I don't know what position she holds in the store if she's just a salesperson; she's completely out of the ordinary. Sorry for my...

the staff was so rude , my husband did not come into the store with us . he walked us to the door and was at the door saying " i'll be outside " the little man working kept telling him " you have to have a mask to come inside " my husband kept saying " im not coming inside " told little man this several times and he kept on and on about a mask ! he was so rude to my husband ! then i caught him rolling his eyes talking about my husband to another employee. i said once again " he told you he wasn't coming inside , he does not need a mask on to stand outside your door , he's not coming in the store ! " then the man followed the kids around the store like they were shoplifting! i left refused to purchase from them ! i think we were the ones actually profiled in this store most likely due to my my husbands iraq veteran hat and usa shirt ! won't ever go back there , i know my refusal to shop there won't hurt their business , but it makes me...

I had a terrible experience in this store. My phone was stolen either while in this store or within the H&M next door. This vans, unlike all of the other stores on S. Peters, doesn't have a security guard. When I realized my phone was stolen, I went back inside after already purchasing a pair of shoes. My salesperson was very nice and helped me look around, but the manager's attitude was extremely rude. When I inquired about the security cameras, she was not helpful at all and brushed me off. She then proceed to say "If you set your phone down and someone else picked it up, that's not technically stealing it. You just lost your phone." I understand not being able to help me, but there was no need to be so rude or imply that I was stupid. Vans should consider getting a security guard and probably teaching their manager a thing or two about customer service. Either way, keep your eyes on your stuff while...