Verizon — Local services in New Ulm

Actually, it was my husband who enjoyed Hailey’s very professional help. But only because she was available and not for any dissatisfaction with Kade-who also rocks! He was there with my phone primarily because I was concerned about my battery’s performance and wanted to be sure I wasn’t missing anything in my settings that might change how optimal it was. Which was a simple thing, actually! But since getting my iPhone 12 plus max (since I’d exchanged an iPhone plus) and adding an Otterbox to it, the weight and size became too much for my small and weaker hands, and I developed pain in my left hand that only got worse. When I bought the max hadn’t asked Kade enough questions and thought my only other option was a mini iPhone, which I was sure to lose! But today my husband was able to exchange my max for a standard size with no fuss at all. Today was a really good day because of some really...

Amber was polite and thorough. Although I have to wait for a different phone, I'm OK with that. However, Verizon disappointed me by selling a piece of junk in the first place. I thought I was experiencing user-error, but when I spoke to others about my difficulties, I realized the PHONE was cutting out on me...lost phone calls, texts, alarms being turned off...Too bad my 30-day trial was over by then...and no compensation from Verizon for the trouble the faulty phone caused me. I'm just out of luck. I would have gladly switched companies right there, but Amber did her best to placate me & a horrible experience. She's THE ONLY REASON I'm still a customer. Give her a raise. AND STOP SELLING JUNK. VERIZON IS NOT DOING ITS...

We have spent the last two days with Amber at the BeMobile store in New Ulm, MN., going through the process of trading in our Samsung for an I phone. We had just gone through a difficult time with our eleven-year-old daughter involving a phone issue, and we wanted securities placed on the phone for her protection and our peace of mind. Amber was supportive of us and kind to our daughter. Many times during our time together, I took mental note of her understanding for us and for our pre-teen. Not only was she compassionate, she was also competent and thorough in her technological work with us. We hope she will be with BeMobile for a long time! We wish her the very best and know she will be an asset for...