Ashley Store — Local services in New York

I will report my case of discrimination to the proper authorities. Four months ago, I went to the East River Plaza Ashley location. This was my first time shopping with Ashley's Furniture Home Store. All staff gave me a fantasric service. That also applies to Nef. I brought a new bed, a new lamp, a new dresser and a desk with the chair. I told Nef that the desk wasn't going to fit inside my bedroom but he kept insisting it will fit. We are always listening to those who know best. My nightmare began when the desk arrived to my house. The desk is extremely too big. It blocks my closet and my path to move around inside the bedroom with my wheelchair. My apartment is equipped for people with disabilities. I forgot to tell the guy who installed my desk to take it back. I entered into a shocking mode that I couldn't react at that moment. I called customer care and I explained to them the desk was too big. They told me they will replace the desk but I would have to pay for the difference and the delivery cost. This situation put me very stressful to the point that I got sick. In my opinion, I feel I don't have to pay for the difference and the cost of delivery. Especially, when it wasn’t my fault. Nef is to blame. I will buy my desk somewhere else and throw away the new one. I don't want to deal with the Ashley's Furniture Home Store stress. Honestly, they don't care about customers with disabilities. All they care about is getting excellent reviews and blaming customers when something goes wrong. I urge customers with disabilities to avoid this or any Ashley's Home Furniture Store location. Don't give them the satisfaction to get you sick and...

Ashley Furniture has shown me exactly why people avoid big-box stores — zero accountability, no communication, and a complete lack of integrity. From the start, this felt like a bait-and-switch situation where all that mattered was getting my money, not delivering on a promise or meeting a real need.

I made a purchase on May 25th for a chair that I clearly explained was for my disabled mother and needed by a specific time. I was told it would be delivered by June 19th. That date came and went with no communication, only for me to later find out the item was backordered.

They then rescheduled the delivery for June 27th. But on June 26th, I received a message saying my item was ready to be scheduled for delivery — confusing, right? So I called customer service, and was told that the item was actually backordered until the third week of July. Completely different from what I was originally told.

Naturally, I asked for a refund. I was told I had to call the store — except the store’s number redirects you right back to customer service. An endless loop with no one taking responsibility.

I feel completely misled and taken advantage of. I was clear about my needs and the time frame, and I was reassured multiple times, only to find out none of it was true. It’s clear the only priority was making a sale, not supporting the customer.

Ashley Furniture needs to seriously reevaluate their processes, communication, and level of care. I will never shop here again and strongly advise others to...

I will never buy at this store ever again. The manager Ashley is a CROOK. My fiancé & I will be reporting her & this store to the Federal Business Bureau. I’m quite she’s telling customers to give the store a good review. I bought my sofas with credit, using their bank. I admit, I didn’t read the computer screen completely, due to the fact the I trusted her because she sounded so nice & trust worthy. I signed under false pretense. When the sofas arrived at my apartment, I came to find out from their bank Acima Credit, that in 12 months, I’ll be paying more than 50% in interest, which was $.2,700.00 extra for sofas that were suppose to be $2,190.00, which this crook Ashley stated that there will be no interest for the first year. I wanted to return the sofas back, & Elijah, the store employee stated that I couldn’t return them, which I didn’t understand why when I only had them not even a month. I have to say Elijah tried his best to help me as much as he could, but the result, I was stuck with the sofas. I have proof of this sale transaction, not only cause my fiancé was present, but more importantly, I recorded the entire conversation till I exit the store. ASHLEY, I’ll see you in small...