Bellissi Furniture Gallery and Online Furniture Store — Local services in New York

My rating has nothing to do with the furniture, but the staff at the store.  We finally decided to pay a premium for great living room furniture.  We came into the store and shelled out 8k.  We asked about discounts and promotions that were in their radio commercial and were told they can accommodate with pillows.  We took that offer,  The couch, and love seat were supposed to be delivered 2 months later, but with covid, they warned it could take up to 4.  We anticipated that it could take longer and it did.  They however do not do any customer service calls, it is now up to you to protect your deposit and call them to figure out when you get your furniture.  We eventually got our furniture 6 months after, in hinds sight not that big a deal.  They did however forget the pillows, but considering the amount of money we shelled out for the furniture, we did not think it would be a problem and decided not to withhold any amount from the total.  Big Mistake!  I recommend if you do not get everything you should estimate how much a good amount to make sure it is in their interest to deliver.  This is when both my husband and I started calling and hearing all sorts of excuses, some were truly pathetic.  The store is not too far from us so we stopped by a few times and were given the wrong pillows, with the excuse oh wait I thought you were someone else. Every time we called we had to give our receipt number, in the store we saw her write it down.  My husband even texted a picture to the mobile phone of the lady that works there to avoid her losing it.  This went on for over a month where eventually an outbreak in the store was needed to get things moving.  This lady finally said to avoid any more frustration she would send her assistant to get them and deliver them on Monday.  Monday of course came and went, another trip to the store where the assistant started with attitude that she had to drive around, the reason she did not call is that she does not use her personal cell phone to contact customers.  At this point, I am not sure how she was planning to get a hold of me in the first place.  Then the lady hands me pillows that are completely wrong for my couch and when confronted starts telling me and involving other store patrons that she has style taste.  Among telling me that I am ungrateful and should accept whatever she thinks is best. The worst customer service I have ever seen. In conclusion, the furniture is high quality, but if you are looking to avoid getting frustrated when paying premium look elsewhere. If you are willing to be lied to and have a lot of spare time to chase them then this is the store for you.

Since this is the only way for me to respond to the reply that was posted by the business to my review I am going to add it here.

First I would like to add that I am impressed with the way the answer is written if only the people working there were able to communicate this professionally. To clarify some of the key points the furniture arrived on 6/6 and pillows were eventually picked up on 8/16, guess that's 1-2 weeks in furniture delivery terms. There have been at least 20 calls made, text messages sent and 5 store visits in the 2+ months between the time furniture arrived and pillows were eventually picked up. Sad to see how that was overlooked in the response. Also, it's no surprise that the owner forgot the initial purchase and how this free gift was part of the negotiations to keep the price where it was. The so-called options that were referred to in response were not offered, instead, the owner got out of line highlighting that this is her fashion sense and it should be accepted as such. Politeness over the 2 months did not work, the owner was very apologetic, but it felt like she just ignored the request as soon as the phone was hung up or I left the store. As soon as there was some screaming the process moved rapidly which is not the customer service expected from a high-end furniture store...

So we initially ordered a couch on July 10, 2020. We received it on Aug 7, 2020. I was okay with the delay because it was COVID and furniture stores just opened. On Sept 4, 2020 we decided to get bedroom furniture and ordered a dresser, bed and mattress. They told us it would be two months so we waited. Two months came and the date was extended another month. We went back and there were more excuses about the company. At some point they gave us a loaner bed but not with our original mattress that we ordered that was suppose to be in the store. They claimed they wanted everything to come together. At this point we decided on a new set because they delayed that another two months. We chose the new set on Jan 11, 2021. We only got our bed and mattress an no dresser on January 29, 2021. More back and forth with the dresser and at this point we were moving so we asked them to hold it until we moved in April. April comes and we get a delivery date. Of course the dresser was never delivered. The new excuse is the truck broke down then the driver had COVID. Let me be clear that I originally literally lived around the corner from this place. I should've been the first delivery. The dresser doesn’t come until May 6, 2021. When they deliver it, there’s no mirror. It apparently broke and no one told us anything. So now is the back and forth with the Gala about the mirror delivery dates. Mirror was supposed to be delivered June 16, 2021. Of course no communication and they are “short staffed.” I now live two blocks away (Still very close). They can come to my house first to install a mirror. By the way they came the next day late in the a afternoon. This was entirely too long for furniture to be delivered. At some point we spoke to Dmitri but he wasn't much help as Gala was out. My biggest issue with this place is the lack of communication. We had to reach out dozens of times for follow-ups because Gala would not call us and give an update. Every phone call she tried to rush us off. We also came to the store a handful of times and the same thing, trying to rush us out of the store by saying anything. The furniture is very nice but service...

Let me just say my experience with Bellissi Furniture was the greatest. Not only did my WHITE leather dining chairs come really fast, but the packaging was bar none the best ever. It literally took me 30 minutes to unwrap 2 chairs. On top of that DMitry called me several times to confirm my purchase and to make sure my furniture got to me in a timely manner. He was kind, professional and compassionate.

I have to say this as well. I was ordering this set of 2 chairs because one of them in my set of 6 was stained with black dye by someone I thought was my friend, who assured me she’d replace the chair but refused to pay the price of 2…and they literally don’t and won’t sell them separately anywhere. So I had to come out of my pocket to pay the full price of the pair due to her negligence. I originally bought the other 6 chairs like this from Wayfair in 2022. They were pretty expensive, and still were and only came in pairs. Wayfair didn’t have them anymore and the manufacturer discontinued them in white. These chairs were very hard to find and only 2 furniture stores still had a set in white, Bellissi and another store who would not ship to me here in Maryland. Bellissi was my last hope and they were also in another state. DMitry first to made sure they were in stock and then assured me they’d be shipped to me safely. Boy did he keep his promise. His customer service was impeccable and because of how upset I was about this entire situation and how my friend treated me it was really nice to be handled so professionally, kind and considerately.

Sorry for the long review, but I had to share my experience. I’d DEFINITELY shop here again and I’m referring my friends & family. DMitry is the best, you just don’t find many retailers that care anymore. I appreciated it so much. 💕💕💕 I’d give them 10 stars if I could.

See attached pic of my dining room, the first chair is the one with dye on it. But now that I have 2 new chairs the stained one has...