Dana Ford — Local services in New York

Girl bought a brand new bronco from these people it’s been in service under 3 different R/O’s for over 100 days the car has under 7k miles on it and nothing ever get repaired. first time they said “nothing can be done it’s an off road vehicle sorry you waisted your time “ nothing was fixed and they had it for 30 day, even though it’s never been off road and has had these issues since it was brought home. Rattling in front windows and seats worsened and we found some rubber making noise in the door jam when you open the door and the auto up and down feature on the windows stopped working, so I brought it back explained everything and showed them they had it for another 30 days. I picked it up they were supposed to do oil change and tire rotation neither were done I checked the oil filter and the tires were marked, I left it alone I was just frustrated at this time. They were able to repair som thing this time they fixed the rubber and the seat and swapped the window switches, but was told this time that they don’t have a repair for the windows they should have one by the fourth quarter. I take it home and notice the next day that the passenger seat was missing a cover on the hinge so I had to drop it off after they ordered a replacement because they had no idea where it went they had it for a week. Fast forward 5 months later or so and the windows are now rattling in any position and the front seat sounds like it’s going to rip out of the floor. I drop it off this time and they have it for 45 days, at the 30 day mark I go in because they say they can’t fix any of it because ford has no repair for it yet and now I’m just fed up they said they would buy back the car and so when I get there the guy that told me that was walking out the door so I sit down with another guy that had no clue of the situation and couldn’t understand what I was explaining to him so a manager that he kept walking back to work the deal finally came over after 3 hours of nonsense and this kid not understanding handed me his card said he would call me next week when the original guy I spoke to was in and we all will sit down and work this out. That never happened so another 2 weeks go by and I decide I’m fed up with this nonsense I want my car back Dana Ford has no idea what they’re doing. I pick it up I have them print out all the service tickets for my vehicle I get in my truck, first thing I noticed car was never cleaned the next day I noticed the tires weren’t rotated because the spare was still brand new on the back and I specifically asked them to rotate it in and the service ticket states that they did next thing I notice was on July 5th they never did the oil change, I checked the oil life it was never reset so I checked the mark on the oil filter it was not changed and I checked the oil it was filthy so now I’m here in Dana Ford waiting for my truck to have everything done to it that was supposed to be done originally and I asked them to put it in the paperwork that they didn’t do it when they were supposed to they said “oh the other tech must of forgot” that’s right that’s what you want to say to a customer especially on that has had nothing but a horrible experience with your company. Been here 45 minutes already and they just asked me to go in the shop to show them where the key to the spare is because I explained it to the 4 times that it was in the trunk and where to find it and they couldn’t comprehend it so when I walked over to the lift and showed them they just look shocked. I have had it and probably will never do business with Dana FORD again let alone probably won’t buy another ford already have an appointment with Sansone to trade it in...

I called around to various Ford/Lincoln dealerships to get my car in for service due to a suspected water leak. I called at least 5-6 dealerships, and they all told me that the diagnostics/repair could take a week or longer and asked if I would need a loaner vehicle, to which I said yes. Unfortunately, most dealerships had no appointments for several weeks/a month and/or were unable to guarantee me a loaner due to lack of availability. That was until I reached out to Dana Ford, and not only did they guarantee me a loaner vehicle, but they offered me valet service to and from my house! The woman on the phone also said that because I had an extended warranty, I would not be charged a diagnostic fee. So, it sounded like a no-brainer to go with Dana for my repairs. During the 2 weeks before my appointment I received several email confirmations with the details of my appointment-all including the information about the loaner vehicle. The day before the appointment, I received a confirmation phone call as well as a text asking for my insurance information, a credit card, and a copy of my driver's license in preparation for the loaner vehicle, which I took my lunch break to upload. Up until this point, I was very impressed with their efficiency and customer service. HOWEVER, that all changed a few hours after sending them my driver's license and insurance info. A woman called me from the dealership letting me know that I was in fact, NOT ENTITLED to a loaner vehicle due to the nature of the issue because it was not covered by my extended warranty. This was the first time I heard about this and now it was less than 24 hours before my appointment and there was no way for me to make the proper arrangements to deal with being without a car for an extended period of time. I explained to her that it was extremely disappointing and frankly, horrible customer service, to promise a customer one thing, over 2 weeks ago, confirm it several times, take my insurance and driver's license info, and then less than 24 hours before my appointment completely rescind their offer and provide no other solution or compromise. This was an error on their part. Had they told me from the beginning that I was not entitled to a loaner vehicle, I would have understood and made the necessary arrangements. Even if I was alerted to this error at some point sooner during the 2 weeks between when I made the appointment and the day before my appointment, it would have been more forgivable. But to be left high and dry the day before is totally unacceptable, especially when it’s not that they COULDN’T give me a loaner vehicle, it’s that they were CHOOSING not to because they were not longer obliged. But worse than all of this, was the fact that I asked to speak to a supervisor regarding my concerns and was told he would “call me back.” I waited 2 hours to speak with Keith. When he did not return my call, I called back and was told “Keith is not at his desk” and would call me back. I asked what time he was there until and was told another 1-2 hours. In that timeframe, he never called me back. He actually NEVER followed up ever. Apparently, Dana’s idea of "excellent customer service" is going back on their agreements and then totally ignoring their customers and their concerns. I would never recommend bringing your car to Dana Ford’s service department. Clearly they do not value their customers and do not handle issues with integrity or...

I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all.

Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft drive. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car!

After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps.

Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes.

I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back.

So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here.

Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like.

Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God.

You at Dana Ford ruined my car, and now you want to take $12,000 from me? The court will decide between us. I swear, I will make you the talk of the people in America. Truly, you are people with no shame and no fear of God.

I sent the car to Premier Ford in Brooklyn, and they asked me for $5,000. I refused, and they told me the exact same thing you did about the car. The only difference is, they still have some conscience — unlike you, who unfortunately have none.

Bottom line: You will pay dearly for what you did to my...