Enterprise Rent-A-Car — Local services in New York

Worst rental experience I’ve ever had. I book a car with Enterprise (as I’ve done many times before without issues) for the Memorial Day weekend. I get pulled over for speeding and as the officer looks at the car’s registration document, he notices that it has expired. He then writes me an additional three tickets (for driving an uninspected, unregistered and uninsured vehicle) and gives me a court date in upstate New York. I immediately contact Enterprise who apologizes and tells me that they will come and swap the car at my location. I wait all day Sunday and Monday morning, but no one comes. They just kept cancelling and putting in new requests telling me that the provider will be there within 3 hours. As I have to leave the Airbnb I end up driving the car back to Enterprise in Brooklyn. At this point I have probably talked to 4-5 different Enterprise customer service representatives (all not aware of my case and starting over each time), and they have all told me ‘not to worry’ and that ‘this happens sometimes’ and that I will be ‘fully refunded’ for my rental. When I return the car, the guy tells me he has not heard anything about this refund, but after some back and forth finally agrees. Fast forward two weeks and I am suddenly charged the full amount on my credit card. I go there again and ask what’s up? The same guy now claims he has never promised me anything and that customer service was making a lot of ‘wrong promises to customers’ that Memorial Day weekend (!?). After arguing for some time, he finally agrees to refund two of my four days. Now I’m stuck with 3 charges and a court date for driving an unregistered Enterprise vehicle, and Enterprise has been totally unable to tell me what they intend to do to resolve the issue. I have spent so much time and energy on this so far and am still waiting and hoping for them to take action and responsibility. It seems impossible to get through to anyone with some real authority and knowledge in Enterprise and the representatives at the branch act as if it’s not their job to help me resolve this. I have even made it very easy for Enterprise to act by providing them with all the information they need to contact the Court Clerk and take...

Dear Enterprise Customers! Make sure to inspect your vehicle if there is any damage before you leave the location and make sure they take pictures and report all the damages, if not they will charge you for the damages you did not do! I want to share my unfair experience I had this week: I booked my first vehicle from an enterprise location, I waited about 45 minutes for my vehicle to arrive from a different location. When it arrived he gave me the keys right away, I asked him if he have pictures from the car, and he answered me 'yes'. right after i left the location i saw some scratches and dents (to see those small dent you would need to bend to the lower side of the car in order to see it, you wouldn't be able to see it with a fast walk around.. ), but was calm knowing that when I'll arrive to the drop off location they wouldn't take me accountable for all those damages, because they will look on the pictures and see it was damaged before. When I arrived they took me accountable for all those damages that was when I got it. after i asked him to show me the pictures --to show him that the car had all this damages when i picked it up-, he told me that the pickup location didn't provide with any pictures and report about this damages (probably they didn't inspect it because it came from a different location and they were in a rush. it was already 45 minutes after pickup time..), so i have to pay for it, and they charged my card $2,495.88!!! I never had this unfair situation with any other car rental i rented so far. So just make sure to inspect and report and take pictures yourself from the car before you leave the location, because they could take you accountable for damages without proof that the car was...

Update: I was encouraged to contact customer service after having written this review. There was absolutely zero accountability on their end and no resolve. In fact, they strongly eluded that it was my fault for not confirming the reservation to see if there were cars. I did, in fact, call that day to let them know I was running a little late, but would be there soon to pick up my car. That would have been a perfect opportunity to let me know there was no car. Truly a horrible experience.

Original review: Had a reservation at this location (South Williamsburg) for a mid-size car. I came to pick up my car, and they had NO CARS. No small cars. No big cars. No medium cars. Not even any SUVs. They called around and finally found a car at 40th and 1st Ave in the city, but given time constraints, I declined. I appreciated the staff's effort, but I did but appreciate their comment "Well, it's summer; everyone wants cars". Um, yeah. That's why I RESERVED ONE. Lost $100 on my hotel reservation because of this as well. A phone call to inform me their fleet had been depleted would have been greatly appreciated so I didn't have to lug my luggage up and down subway stairs and to the pickup location. Also, the walls were covered in bugs. It was...