Journeys — Local services in New York

I attempted to shop here (Bartow location : store# 0336)on Sunday, 5/13/18. I feel completely robbed by the store clerk Jade and store manager Ottie. After selecting my merchandise and ringing me up (meaning I put in my debit pin and the transaction was successful) for a backpack they without explanation refunded my transaction. Jade initially rung me up for $39 but stated there was a problem and that I would have to rebuy via a different means. She did this all the while smiling and not indicating there was anything out of the ordinary. I thought the young lady had put in a wrong code and I didn't want her to get in trouble. She did this all the while not providing me with a receipt memorializing transaction. After the return was complete she stated that the discount that was applied to my transaction was a managers discount and the price she sold me the item for was not being honored. I asked to speak to the manager, whose name is Ottie and he refused to deal with it and refused to offer me any concession for their underhanded means of correcting their error. I was born and raised in this neighborhood and its a shame that patronizing these "urban" establishments comes with sub par customer service and street tactics. I will neither shop at this store nor order from their online catalog. I suggest corporate look into how their managers are representing their...

Went there on a Sunday and Angel was by herself with about 7 customers and she was so amazing helping everyone ,she was taking care of the register and asking customers for their size and answering questions while cashing people out and everyone was satisfied with the service she provided and to top it off the mall had no AC and she was able to still take care of everyone. She was AMAZING. Thank you angel for ur help and service. JOURNEY NEEDS TO CLONE MORE...

Bought a skateboard for my daughter, the staff was extremely helpful in building her board.. and once we told the staff member, he invited us to an all girls skating event. He even offered to give my daughter some lessons. Highly recommend shopping here. The staff is very knowledgeable in all things related to the store. Xavier is an awesome guy, the other guy that built the board for us was also very friendly.. although I didn't...