Metro by T-Mobile — Local services in New York

Terrible! I went into this location because the MetroPCS customer service phone line made a mistake changing my phone service so I decided I’d go in person and ask to have it corrected. The man at the desk (who I assume is Niko based off the other reviews) refused to help me unless I paid $25 even though the mistake was made on their end. Eventually I agreed to pay the $25, and then he starts asking me to pay cash! When I tell him I’d rather pay with card (and point to the card reader they have) he tells me to go to the bank and get cash to pay him instead. I suspect he was going to pocket the cash himself but I can’t say for sure. In the end I ultimately left the store over his poor customer service and terrible interpersonal skills. I was truly disappointed because the MetroPCS customer service on the phone is always impeccable, but this man was the...

Niko went above and beyond. He transformed everything from an old android to an iPhone 14, created an iCloud, transferred the line, put the tempered glass and case on for a fairly reasonable price. It took an hour - saved time and the hassle for me. Thank...

Niko gave me such excellent customer service that I could not leave without making a purchase. He is very friendly, polite and told me about all the special offers available. I would absolutely recommend this store to any and everyone. And remember,...