SILKROAD EXPRESS — Local services in New York

I don’t recommend this place at all! It took 50 days for a parcel of mine to go to Uzb. I sent a package on December 5th and it was supposed to go to Uzb and my family received it just this morning. Everytime I call to ask what is going on a woman answers and lies to me everytime saying that it’ll take two more days. They need to do something about her because I heard from other people and they’ve had such experiences with her too, so she should be fired or something. There is one person who’s name is Sherali who was the only one who helped so if you need help go to him because anyone else will be wasting your time. To get my package out I had to pay another $170 and i hadn’t even sent stuff that was that much money. Highly disappointed that I didn’t listen to those around me who told me I shouldn’t send...

Have been using this parcel service for the past 5 years. Have only good things to say about them. Reliable, courteous, upfront about estimated time of delivery etc. Longest it took for them to deliver my packages to Uzbekistan was 3 weeks, otherwise on some occasions it took 1 week. Obviously, they can't guarantee the handling of packages by airport employees, but so far, none of the packages or the items in them have...

They used to be very good. But recently their services became terrible, Besides that they don’t know how to talk to their customers. I used to be a loyal customer, and used only them for sending packages to Uzbekistan. They promise to deliver the package to Tashkent in a week-10 days, but did only in 3,5 weeks! They gave me a million reasons why that happened. I understand thing can happen, but not every single time. Unfortunately they’ve lost my business! They became very unprofessional and rude! Would not recommend silkroad express to anyone anymore. There are many other companies who care about their reputation and customers.

Они были очень хорошими. Но в последнее время их услуги стали ужасными, кроме того, они не знают, как разговаривать со своими клиентами. Я была лояльным клиентом и использовала только их для отправки посылок в Узбекистан. Сейчас они обещают доставку посылки в течении недели-10 дней в Ташкент, а на самом деле доставляют более чем 3 недели-около месяца! К сожалению, они потеряли мой бизнес! Они стали очень непрофессиональными и грубыми! Не рекомендую silkroad кому-либо больше. Есть много других компаний, которые заботятся о своей...