Forefeathers - Chicken Madness — Restaurant in New York

VERY disappointed by the customer service from the OWNER himself !

A coworker of mine ordered 6 of these burgers and one of them (atleast that's the one I noticed) had a strand of hair sticking half out of the chicken patty and half inside of it. 🤮🤦🏻‍♂️

I gave the restaurant a call and the owner answered. In the most humble and professional manner, I brought this upto his attention and as surprising as this sounds, he states on the phone call the following, "My wife was here earlier and I think it might have been hers..You can come back and I will replace that burger for you." That was it...

I heard this on the call and asked him again if he was the owner because it was pretty surprising to me to hear only that as a response. No apologies or anything else. To which I gave him the benefit of the doubt and asked him if he'd be willing to do "more to rectify this rather than just simply telling me to come back to only replace that one burger" which should've been done right to begin with.

He flat out said, "No, this is all that we can do." To which I STILL tried to see if he'd be willing to do more than just that. Not that I needed him to but because this is how customer service works SPECIFICALLY in a restaurant business. We spent 45 minutes just to come to this restaurant to give our own Muslims the business and try something new.

The burger itself is a standard fried chicken breast, nothing special in taste. You can get the same at any other Halal fried chicken joint.

I will definitely not be giving business to a place where the owner himself is not passionate about what he does nor does not does he understand how customer service works. Cooking is an art and serving food to others is a trustworthy and honorable service one provides to the community and for that, we need better examples. Definitely not this...

Lets start with the good! I ordered a Fries madness and a banana pudding, and they were very hospitable to me. I waited a bit for my order but only because I sat in a place directly underneath the counter and they did not see me.

They have two vending machines in the lobby as well (either that or those kinds of similar refrigeration units, I don’t remember)

When I got home, I opened up the box to see that my food was absolutely drowned with sauce. It was so bountiful I couldn’t even tell what I was looking at! The sauce taste was very good, has a mild spice to it but my sensitive gut made it a trip. (That’s just a skill issue though) The fries in fries madness were probably the least best element, they were nothing to write home about. I really liked their pickles, and there was of course chicken tenders as well as Mac and cheese in the meal. I ordered it without coleslaw and lettuce, and it was pretty good!

It was such a big meal it took me the whole day to eat through

I gave the banana pudding to my mom, and it was perfect for her as it was very soft and didn’t need too much chewing, she said she really enjoyed it

Unfortunately,

The store itself was a bit dirty due to prior customers not really throwing out their trash, as well as the trash bins there were full to the brim.

I also think that they gave too many utensils and napkins for one meal, I think it would be a good idea to ask how many people you are ordering this for so the proper amount of utensils are being used as plastic is bad for the environment.

I’m likely not to order fries madness again (However if you like spice and don’t have a high spice tolerance this is completely fine to eat!), but I definitely want to give their other...

I've been waiting to try Forefeathers for a while after seeing all the positive reviews about it on Google, and I'm perfectly happy to say that not only do they not disappoint, but they surpassed my expectations. We got the Fries Madness and the 3 Piece Chicken Tenders thinking it wouldn't be enough, but I honestly think we bought enough for two more meals. The Fries Madness was absolutely delicious - the flavorful sauce with the combination of salad and fried chicken worked perfectly together. The chicken tenders were perfectly seasoned and were incredibly juicy. We got the Chipotle sauce and their homemade Garlic Parmesan sauce with them and they were super tasty; the homemade Garlic Parm sauce was especially creamy and flavorful as well. The banana pudding was also great - not too sweet, just the way I like it.

Also shout-out to the front of house guy behind the counter. He had such a great demeanor and was such a great conversationalist. You can tell he is proud of the food that the kitchen produces, and that really got excited to try the food when we got home. Definitely coming back to this place and recommending...