Party Solvers Entertainment — Local services in New York

After being harassed by the owner the morning after posting this review, I was asked to review the terms of my contract. I will admit that it does in fact state that clean up does begin 15 minutes before the end of the party. And I will accept responsibility for that. However, it also states if we wish to stay longer we will automatically be charged $125 which is why we had put a credit card on file with the venue. The $50 charge has also been accounted for, as a mandatory gratuity for the staff. However, I stand by my original statement. I didn’t know where this charge came from originally, as we were given a blank invoice as a receipt. Upon reading the contract, I’ve discovered that a lot of its terms and conditions turned out to be false. I stand by my review, and I don’t think harassing me while I’m 9mos pregnant just because she didn’t like what I wrote is appropriate in any way. It is, however, a reflection of how my guests and I were treated that day:

This place is so disorganized. I rented the space for my baby shower months in advance. They charged me $900 for the space and had asked for a $300 deposit to reserve the date and time, which seemed reasonable. I asked for a receipt and after 2 weeks of unanswered phone calls and voicemails I finally got in touch with someone when I used the website's quote request section to complain about not getting any information. After the contract was signed, everything seemed to be okay. I spoke to Jessica about the details of the services offered and confirmed everything with Danielle. I've spoken to both of these women on the phone multiple times to confirm details because neither of them can seem to agree on any of the specifics. I was told by both of them, however, a month before my party at 5pm that set up time would begin at 3:30. The day before, I get a call from Danielle to confirm the reservation and I confirm the set up time as 3:30 as discussed and confirmed multiple times. She explains that it's actually 4pm set up. I kindly but firmly explain that I was told by both Jessica and herself have confirmed a 3:30 set up time in each conversation that we've had. She reluctantly agrees, but at 3:30 when I am approaching the venue she calls me to tell me I need to be there because she needs to leave for another party. This leaves me confused because originally she wasn't expecting me until 4pm. Before the party begins we make the final payment which somehow became $650. I'm not exactly sure where the extra $50 charge came from and the invoice I was given was completely blank aside from the amount of $650 and a "PAID" stamp. While at first I was unable to pay that remaining $50 I asked the staff if it was okay to settle after the party as guests were arriving and we were on limited time. I was told that would be perfectly fine, I was harassed by the staff throughout the party until finally the mysterious $50 charge was paid. In the middle of the party one of my guests had informed the staff that the bathroom had run out of toilet paper and was given the response "oh well". It wasn't until my partner had gotten upset and explained that this was unacceptable, that either of the two women sitting at the front desk had decided to replenish the toilet paper. On top of all of this, the staff was rude and disrespectful towards my guests and myself. As if that weren't enough, towards the end of the party, about 15 minutes before the end, my partner and I were in the middle of opening presents. The staff decided to force my guests out of their seats to begin cleaning up. Not only was it rude and disruptive, they began throwing out my decorations, and centerpieces that I personally handmade. I honestly cannot think of a worse place to have a party. The quality of customer service is an all time low. I was planning to rent the place out again this month for my mother's 50th birthday but after the experience I've had, there is no way I will ever come back to this place. Zero compassion, zero customer service. Such a horrible experience, I will never recommend this...

I booked this place for my daughters baby shower on April 18th, 2 months in advance. I spoke with Danielle and we agreed on having the event from 4:30pm-9:30pm. At first her whole demeanor was professional up until the day of the event when it started, we got there around 3ish and my party planner was already there starting to decorate. My daughter was there as well while I was out dealing with a situation, my planner called me and stated that Danielle came to her and said that all guests had to be out by 9pm when the agreed time and the contract also stated that it would end at 9:30pm. That had me upset because it’s the middle of the shower and you’re here misinforming the planner when I had already told the planner the time it would end and what time she should be here to start breaking down. I called and spoke with Danielle and informed her that the event ended at 9:30pm and not 9pm as agreed. She is telling me it’s not and I told her that on my contract in black and white shows that it does. She apologized but I feel as a venue, you should know what time an event ends and not have the customer remind you of the end time. Not only that my daughters guests didn’t show up until a little before 7pm and before they arrived she kept going up to my daughter and telling her that the baby shower ends at 9pm. She acts like it was her event and because there were no guests there as of yet, she felt she had to constantly remind my daughter about the end time. What venue constantly reminds a customer who paid they money to rent your venue out of the end time. My daughter felt harassed at her own baby shower. We started to clean up at 9:15pm and they were giving us a hand but it wasn’t cause they wanted to, they were trying to get us out of there quickly. As soon as the last person stepped out of that place, they quickly locked the door behind us, not allowing me to check to make sure that everything was out which I did left behind plexiglass that was part of the name table I rented. Lastly, some of the guests who were helping us take things to the truck needed a cab to go home so we stood in front of the venue until everybody got cabs including my daughters and they had the nerve to tell us that we couldn’t stand in front of the venue. I’ve been renting venues out for 20 years and this has been the first time I dealt with a business who was so unprofessional and rude that I would never recommend this place to anybody. If anybody asks me about this place, I will kindly tell them not to waste your money because you would be...

I was a little nervous and over whelmed planning my daughters 1st birthday. Its been some time since I planned a party considering my older daughter is about to turn 12. Danielle & her team were nothing short of amazing, excellent. She planned and styled the entire party from start to finish. I believe I got Option #2. It included cake, cupcakes, sweets, table clothes, cake stands and a bunch of other stuff. There was a delay with my order from amazon with my cupcake toppers but Danielle put me in touch with one of her vendors who custom made me something. The place is super clean & organized and the lighting was perfect. She told me what the package included and went over every detail with me. Her staff was beyond amazing. They helped me cut my cake and I felt like I didn't have too do much. They have a full schedule with what time the entertainment starts, cake cutting and clean up. I paid an extra $60 for clean up which was the best thing ever. The only thing I did was pack up my food that I wanted to take home. The music system was amazing & I connected right too bluetooth saving me money from hiring a DJ. I will be having all my events here including my sister baby shower in December. Its a one stop shop. From one mom to another trust me, it will...