Raymour & Flanigan Furniture and Mattress Outlet — Local services in New York

I purchased a couch from this store and was told I would be receiving a $100 gift card for my purchase. I never received the gift card. I called and spoke to them on ten different occasions and was given the run around. They kept telling me they’ll call me back by the end of the day etc. Not once did I receive a call from them nor a gift card. Beware when you go in and make purchases. They apparently promise things just to make a sale then they don’t care to hold up their end of the deal. I still had to furnish the rest of my apartment and they lost a lot more business over $100 and inadequate customer service.

**Edited to add (since I can't post a reply):

The store has been given my phone number 10 times (including management). They simply do not care to call me back when they say they are going to. It has been months now. I really have no interest in hearing from management again at this point. I just wanted to warn potential customers to be careful believing what they are told upon making a...

I recently made a purchase at Raymour & Flanigan Furniture and Mattress Outlet, and overall, I had a very positive experience. The variety and pricing of the furniture were excellent—it was easy to find stylish pieces that suited both my taste and budget.

A big shoutout to Josephine, the sales associate who helped me. She was extremely helpful, patient, and made the entire buying process smooth and enjoyable. Her professionalism and friendly attitude really stood out.

The only part I was disappointed with was the financing process. Despite having a strong credit score and stable income, I wasn’t approved, which was frustrating. I ended up paying in full with my credit card.

I haven’t received the furniture yet, so I can’t speak to the delivery or product quality, but the in-store experience, especially with...

I cannot say enough about Raymour and Flanagan. First, let me say my sales person was amazing. Kevin O’Neil was The absolute best, very friendly, extremely helpful, extremely knowledgeable and not pushy in anyway. The quality and selection of the furniture even the budget pieces far surpass Any other furniture outlet. This is my first time shopping here and it will definitely not be my last They have an unbelievable selection of furniture and if you come to the Staten Island store, definitely ask for Kevin. You will not be disappointed. And customer care was phenomenal as well. Definitely check this place out If you want, customer service and quality furniture, extremely reasonable prices. This is truly a hidden gem on...