East Pacific — Restaurant in New York

Before the pandemic, I used to order here every other week, good quality food. I even went to eat in person with my family and friends several times. When the pandemic came around and they had an extended close, I got out of touch with them and ordered more from Island Kitchen.

I decided to call in and reconnect with an old favorite restaurant so I placed an order for delivery and the food came pretty promptly, but when the delivery guy came and I signed the receipt, he kept on pointing to a part of the receipt that said tip with an angry look on his face. The receipt was different from any other restaurant I had seen, so I hadn't even seen it until he pointed it out, but the aggressiveness with which he acted turned me off, and I told him no. Now, usually for a pizza/Chinese delivery, I'll throw a few dollars their way if I have it lying around or add it to the check, but I had no cash and this man's entitlement rubbed me the wrong way.

He got even more aggressive after I said no, pushed my door wide open, and started pointing emphatically at the tip section of the receipt and yelling at me, demanding that I leave a tip. I explained to him that tipping is a courtesy, not a requirement, and that his attitude is making my desire to tip completely obsolete.

We went back and forth a few more times, and when he took a step into my house, that was it for me. I told him to go, tried shut my door on him, but he held it open! I was genuinely shocked. I pushed harder as he told me never to order from them again, and I told him I would be calling the restaurant. Also, keep in mind my card was already charged for the food, so I otherwise would have sent it back with him.

I immediately called the restaurant and explained the situation. She told me that tipping is required; it's an American thing. She's talking to me in a thick East Asian accent, telling me tipping is a requirement and an established American law or something. I was flabbergasted. I told her no tipping is not a requirement, it's a courtesy you gift if you deem the service good, and tipping on a delivery for a restaurant that's two blocks away from me is crazy.

I thought about asking for a manager but at that point I was done with this nonsense for the day.

Nowhere on their website or menu did it say there was a cost for delivery, and if there was, it should have been charged when I paid for the food on the initial call I ordered the food on. Also, the part of the receipt he demanded I fill out very clearly stated TIP not delivery fee.

All I know is they need a different delivery guy because that guy was aggressive, out of bounds, and extremely rude. Send me a delivery person I will actually want to tip if tips are so important to them.

In short, tipping culture has...

DO NOT go to this restaurant for any celebration EVER! My family and I made the reservation for my mother’s 62nd birthday last night. We ordered 10 lbs of King Crab along with 10 other dishes. First of all, the King Crab supposed to have in total 56 pieces of crab meat in shell, one king crab legs got divided into 7 little pieces, 8 legs X 7 pieces =56, as you can see in photo(that’s the photo I took right when they served, no one touched the plate yet), there isn’t close to 50 pieces, approximately 40 pieces I would say. I paid for my meals, was I not supposed to get what I paid for? If any of the kitchen staff they want a taste of King Crab, pay for it ON YOUR OWN, please! NOT stealing your customers food and make them your dinner, that’s unacceptable and rude. Second of all, Typhoon Shelter Crab( 2nd photo i posted), mostly all flour, barely any meat, I just want to say, did I pay for 10lbs of King Crab or 5lbs? Because i literally DID NOT get what I paid for and my family were still hungry from the $1000 meal last night. We celebrated our mother’s birthday once a year and King Crab was always in our list, last year, we went to a different restaurant in Brooklyn, we actually had tons of left over to bring home for next day, this year there wasn’t any leftovers, we barely have enough to split between 5 adults. Lastly, we also ordered Fried River Snails, as soon as they arrived on our dinner table, they smelled bad, real bad, so strong that after we complained and they brought them back to the kitchen that smell was still stayed on our table for few minutes long. I was very disappointed, I saw the decent reviews and thought it was only 10 mins away from our house, saved us some hassle, let’s try it. Instead, it was a horrible experience and a waste of money. Overall, I have to say, food was awful, the kitchen staff was/were a thief/ thieves, but our waiter was nice and it wasn’t his fault that their food wasn’t fresh and unreasonably, we still gave him 20% tip plus $40 tip extra, because we thought that’s fair.

Hope East Pacific will manage your restaurant better or you will lose more customers besides us, our friends...

Went here for a late lunch recently and ended up walking out before even placing my order. As a frequent guest, I usually sit at the bar and order a meal while running errands in the mall. Prior to ordering, I saw that the bartender was stressed and overwhelmed, which initially seemed odd as the restaurant was not too busy.

After reviewing the menu, my boyfriend and I tried to order however I had requested a simple change to my meal (please remove the wontons) which caused the bartender to become short and nasty. She asked us to move from the bar to a table in the dining room. We both responded no as we were watching a baseball game on the TV screens. She abruptly walked away and brought the restaurant manager who then asked us to sit at a table instead of the bar if we would be making special food requests. All this over asking for “no wontons please”

With that we had decided that we wanted to leave as I felt it was unfair that we would be asked to move to a table instead of our preferred location.

Apparently that hit a nerve causing the bartender to scream and begin cursing at us in front of the manager and other restaurant guests. “You sat at the bar and ordered a f**king water & Sprite.” She continued yelling causing us both to be taken back by how we were being treated.

Clearly I walked out of the restaurant causing the manager to follow right after us. He explained that she is “just a bartender” and was unable to handle our lunch orders which was why he asked us to sit at a table where we would be served by a waitress.

Having worked in the food & beverage industry, I have seen my fair share of bad customer service however at no point should a restaurant guest be treated like this. I have already reached out to the restaurant owners and will be leaving my feedback on other sites (Yelp, Facebook, etc) as I wouldn’t want anyone else to go and receive this type of service.

Obviously I will never returning or ever recommending to any...