Tommys Tavern + Tap — Restaurant in New York

Disappointed...

Went this past Saturday with a party of 6. We were told about an hour wait around 7pm, left phone number and went into the mall. Ended up getting seated around 8pm.

Atmosphere is pretty nice, lighting could be better as it is very dim, which is fine but it's not a cozy dim in my opinion.

The waitress was very good, attentive and quick, but the place is very loud to the point that you can barely hear your server so you need to shout and reconfirm what you are ordering since you can't hear them. Music is very loud and the large open space doesn't mask anyone voice either.

As an appetizer we got the loaded nachos which were very disappointing, the chips were soggy and couldn't even hold up to the amount of toppings they put, not much flavor either. Basic no effort chili and beans out of a can.

Beers and drinks came quick and waitress refilled and brought more often which was nice.

Another disappointing item was the pulled pork Mac n cheese. As an entree we were expecting it to be special and unique. The Mac n cheese was very bland tasted like it was boxed mix, with dry pulled pork with no sauce or anything on it, and this also comes with cornbread for some reason on the side but doesn't have any BBQ sauce on the Mac or pork which is odd. Also comes in a bowl was expecting maybe in a skillet since it's an entree.

The Penne Vodka with chicken was actually very good, pasta was cooked well. The sauce was pretty good the meal was very hot right out of the pot and chicken was very juicy and fresh actually.

The French fries are not hand cut and nothing special, just usual frozen type diner fries.

Short rib sandwich was almost unedible due to the dryness of the meat and the whole thing fell apart into a mess.

The blackend shrimp wrap literally had 2 shrimp in it, that's all and all iceberg lettuce in plain wrap. Very disappointing for something that costs 15 dollars.

One person got a side of broccoli instead of fries and was upcharged 2 dollars for "coal fired" broccoli which was frozen broccoli on a platter with no topping no oil or bread crumbs or anything.

The menu seems big upon looking online but if you are not getting pizza or sushi then there really aren't many choices, not many entrees not even a steak meal on the menu, mostly sandwiches.

Overall decent atmosphere and has lots of potential, will come back eventually for second try hopefully it's working...

I've been on the fence about writing a review, but last night's incident pushed me over the top, so here we are. My family likes coming here. The food is decent, the service is good, and the atmosphere is pleasant. With that being said, it is BUSY! And they don't take reservations. That's all fine; however, when you come with little kids and have to wait for a table, and there isn't much of a waiting area, it can get tricky. Many people were moving around, and servers carried drinks and large hot food trays. We sat the kids on the bar stools to stay out of harm's way while we stood next to them. This isn't allowed, and it's not illegal; it's just not allowed at this establishment. 🙄

Once you get to your table, it's pretty smooth sailing: you order, you wait, sometimes you wait awhile, depending on how busy they are, you get your food and enjoy!

Last night, they had a fire alarm issue. My kids, sensitive to loud sounds, have started to freak out! It took a while for them to turn it off. I had to take them out of the restaurant, and on the way out, I let my frustrations be known, to which some at the front just shrugged off. Pretty much that included a manager; once they turned it off, we returned in, and as soon as we sat down, it went off again. My kids, of course, reacted, so I had to bring them back outside again until they shut it off. Now, you can imagine how dinner was no longer an enjoyable experience, especially when the kids wanted to flee.

I'm assuming a manager was walking around table to table in the blue shirt. He asked us “how everything was,” and while my husband asked for a check, I responded, “Not that great.” Then he just walked away. There was no apology, no complimentary ice cream for kids to make them feel better, nada!

So will we be...

So we went about 9 o'clock.The place was packed and loud.We wanted to set outside, but that day there were possible rainstorms, so they didn't allow anyone else to sit outside. Just the people who were already seated out there. We were seated and placed our orders, We recived our appetizers and noticed something was dripping from the ceiling onto our table. We notified the waitress and asked if we could be moved. She said she talked to the manager and he said no other tables were opened and it was just the Ac like that makes it ok. Unacceptable! And this is a manager saying this? It's dripping on the table when our food comes it's going to be dripping in the food who wants that? We told them we want to be moved we're not going to sit here. So eventually they moved us. So we already been here for like 15-20 minutes now. As they come to serve the food, the waitress winds up telling me they were out of fried pickles. That was the only thing I had ordered. I don't understand how come she waited to tell me that when shes serving the food and not before? Again unacceptable. Also, my friend had ordered a calzon she cut into it. It was cold inside and didn't even look like the cheese was melted, so they took it back. Put it in the oven to melt. The manager came over to apologize about the uncooked food. Offered to take that off at a bill. But upon receiving the bill, they didn't remove it. My other friend had gotten the wings and said they were very good. So at least something was good hear that night. I don't know if it's because they were at the end of the night but I would not go back. I don't understand what all the hype is about this place because I...