Popeyes Louisiana Kitchen — Restaurant in New York

I ate in, the front counter is not consistently manned. Seems everyone likes to hang off to the side chatting it up. Diet coke is out in the dining room dispenser. I found out when I went to use it and it had no syrup, just seltzer. I point it out after waving for assistance at the front counter and am informed there is no diet. Mind you, I ordered a diet coke. Fella behind the counter moved a paper card with an 'X' on it from the Dr. Pepper to the Diet Coke. Who runs out of Diet Coke? Restaurants in a death spiral. I get unsweetened ice tea as a substitute which must be dispensed by staff at the front counter. I also got the front counter grabbing my cup by putting his finger on the inside of it. When my meal comes I was shorted a side. Good thing I checked. Mister finger-in-my-cup came over after I waved and called out for assistance. He inspected my bag. The manager brought me my missing side. I sat down to eat in the dining room and the music is close to that 7/11 volume used to keep the homeless away. Horrible atmosphere. Small patch of fluid on the floor to boot. Someone's investment here is going to wither on the vine. Seen this before, all the signs point to lack of owner involvement. I don't see this location lasting as it's currently being run. Next time I want Popeyes I'll hit the New Dorp store. They run a much better shop. This was a disappointment eating here. I don't plan to return...

What a nightmare. The girl taking my order barely spoke English and it took forever to place the order. I ordered 2 $6 boxes, one for my 6-year-old and one for me. After her asking me numerous times how many and my telling her numerous times, 2, even showing her 2 with my fingers she charged me for three. I told her I don't like legs (drumsticks) and she said no legs. I got 2 legs. I ordered double French fries for my son because there were 2 sides. That also was a nightmare. I told her I don't eat fries, I ordered mashed potatoes and corn (I asked her if they have corn and she said yes. When I sat down with my order I was given legs, fries, and mashed potatoes. I went back and another gentleman who filled the order said they don't have corn. At this point I was emotionally exhausted and fed up and returned my box and requested a refund. I told him I couldn't return my son's box because he started eating. The gentleman said he had to do a total refund then charge me for my son's. He gave me the refund then asked for $6.85. I gave him $7. He then proceeded to tell me I owed $5+. I said for what, I gave you $7 for my son's box. He said it was simple math. What? After going back and forth about "simple math" we both gave up and I told him to keep the change he owed me. You can't make...

I’ve been to many Popeyes all over nyc over the years. I’ve never had to pay extra for breast when I order a 3 piece or 4 piece meal. It always came standard with 1 breast. I wasn’t asking for multiple breast pieces, just one piece in my order. But the employee at this one tried to charge me extra for 1 breast and told me that’s how they do it at this popeyes. That is a lie because I’ve bought the same meal here before and wasn’t charged extra for a breast. For how much a meal costs, you can’t be giving me all legs and wings. I have plenty of receipts on my popeyes account and never have once been charge extra for a breast. Won’t be coming to this popeyes anymore. And to prove a point, I went to a different popeyes 10 mins away and ordered the same thing and they didn’t charge me extra for breast (picture of receipt attached). If this place is trying to charge you extra for breast, it is a money grab and you should not come to this...