Serenity Nails & Spa — Local services in New York

I guess going here first time I got a little lucky because the second time was the worst experience ever . They soaked my nails for almost 45 minutes ! Then the lady had completely no idea what she is doing , I had to correct her multiple times , she did them so horrible one of my nails now broke and is bleeding terribly because she did the powder in uneven layers , lady’s name was joce or joclyn . I will never come back here and hope my nail heals well after I pay a visit to the doctor how to get this off . I told them multiple times she doesn’t know what she is doing . If this is a learning salon they should tell you that , I will now be in pain because they chose to ignore when a customer tells them someone is not doing their job right , I’ve been getting my nails done for over 12 years and this is the first to ever happen and it’s because poor...

I've only been to Serenity (the new name for this business) twice, but I am extremely pleased with this nail salon. I've tried every other place in the neighborhood and there was always something lacking. I was warmly welcomed when I walked in here for a mani/pedi. There was a short wait, which allowed me time to look around. The place is very clean and the technicians friendly. I was most impressed with the fact that they take their time. There's no rush to get you out of the chair and on to the next customer. The pedicure was pure heaven! Don't think my feet ever looked or felt so good. AND my regular manicure has lasted 12 days with only 2 minor chips! Very pleased and this will be my new go-to place for...

AVOID THIS PLACE AS POSSIBLE! It was my birthday and i was a walk in and asked for a mani and pedi She said no problem! Once my pedi was finished, another woman returned and said im so sorry she did not look at the appt book and has two appts and will not be able to do my Mani!!! At this point i was running out of time for my my Plans and they just apologized and said nothing they can do!!! I told them it was my Bday how can they do something like that? How do u accept a walk in without looking at a appt book to Ensure service! I was so devasted that my Mani couldnt get done and i had to go out to dinner without them done! SO DEVASTATED!!! INWOULD NEVER AGAIN! As a fist time customer...