Shingar Bridal Wear — Local services in New York

There is no option for no stars and that is exactly what this "store" deserves. In April 2021, I visited this store with my husband and mother-in-law. Please note that my husband/MIL are not Indian and I believe that is the basis for the treatment we received at the hands of this store. The prices were marked up by 300%, a fact I discovered after speaking with my Indian friend who priced the same outfits we bought after the fact. My MIL's outfit looked like a child glued glitter onto it and, when she wore it, there was a trail of fake glitter behind her. Despite the outfit being "customized", I had to spend more money to take it to an actual tailor. For this, we were charged the astronomical price of $350. My MIL cares for her elderly mother and lives far outside of the city. This was our only opportunity to shop for an outfit for her and so we had no choice. Further, my husband's Sherwani needed to be custom made as he is a large man. We stood in store, speaking to Aman, in April 2021. She looked me in the eyes and she PROMISED that she would deliver by the first week of May. She did not. In fact, she pretended to not remember this when we called. Over the next two months, my husband and I called and called and called. Each time, we were repeatedly lied - "It will be here on by June 15th" "It will be here next Thursday." "I have a tracking number now." She even promised to refund our money, even if the Sherwani arrived. MERE DAYS before our wedding, the Sherwani did arrive and my husband and Indian friend went to pick it up. On that day, Aman pretended that we had not PAID IN FULL AND IN ADVANCE for the Sherwani. She actually tried to charge my husband AGAIN! Luckily, my husband had a receipt - which we had to ask for after purchasing the outfits; she did not offer it. Now, to the outfit itself - to say that I am embarrassed that my husband had to wear that outfit is an understatement. The sleeves of the outfit and beading are in tatters, pulling apart at the seams. Aman/Shingar Bridal has completely ruined my wedding for all eternity and embarrassed me in front of my family/friends. Please do not...

Dropped off my two wedding dresses to be tightened/pulled in. They took my measurements. I paid. We confirmed the date of pick up. I confirmed my wedding date with them as well so they would understand that the 2 weeks they said they needed was the maximum allotted time I could give before picking up the dresses.

2 weeks later, I get to the store and firstly, they can’t find my outfits. Then, they state that they forgot my date and my dresses were never looked at or fixed. Lastly, that there were issues with their seamstress, that’s why it didn’t get done.

I don’t understand how a bridal shop of all stores can demonstrate such unprofessional and incompetent behavior. Wedding outfits are a massive stress to deal with as is, without stores screwing it up.

I was fortunate enough to be able to take my dresses to a competent tailor instead, who for the work done within a day. Because that’s how minimal the adjustments were in the first place, but Shingar chose to waste my time instead and displayed...

If I could give 0 stars I would. Some of the worst customer service I have come across.

I bought an outfit and called to ask about the refund exchange policy (outfit was missing jewels on it). I was told over the phone that there are no refunds on sale items but I could come in and speak to the owner. I was unaware that what I was buying was a sale item…. Walked in and there was a new sign that’s read “no refund or exchange on sale items” (I have pictures of me in the store from two days before…the sign is new). Asked the sales woman if the owner was available she replied “No…call her” I called the number in the business card, no answer. I asked the sales woman if she could try calling the owner. The sales woman replied “I don’t want to call she, I don’t need she here” All in all...