SNIPES — Local services in New York

I went shopping on Labor Day and had a very disappointing experience due to the conduct of one of the two sales associates. Unfortunately, I was unable to get their names, and they were unwilling to share them—likely to avoid accountability. For identification purposes only: one was a young, African American pregnant woman who appeared to be a manager or assistant manager( she was a sweet heart and actually told us they didn’t have the shoe in my daughters size) and the other was a Hispanic woman with red hair and glasses. The red-haired associate was extremely inattentive, dismissive, and at one point, outright disrespectful. While we were helping our daughter try on shoes, she threw a shoe in our direction (the one that “they didn’t have in her size”. It was done carelessly and could have hit us. This was completely inappropriate and unnecessary, especially since it was clear the shoes were intended for us. Her attitude throughout the interaction was unprofessional and unwelcoming. It’s disappointing to experience this kind of treatment, especially in a retail environment where customers should feel respected and valued. I hope this incident is addressed seriously and that the staff involved are held accountable. This kind of behavior reflects poorly on the store and could easily drive...

I have been purchasing at this store from Jimmy jazz were it first name never have any bad experience but I went to purchase two pair of sneakers the MANAGER BY THE NAME OF CHRIS WAS SO DISRESPECTFUL HAVE NO IDEA WHAT CUSTOMER SERVICE IS HE WAS THERE CHATTING FULL OF ATTITUDE DIDNT WANT TO COME AN PUT IN HIS FINGER PRINT SO THE CASHIER CIULD DO HIS JOB WHEN HE FINALLY APPEAR AT THE REGISTER HE HIST HIS TEETH AFTER IM SPENDING COUPLE HUNDRED BUCKS THE OWNER NEED TO DUMP HIM LIKE A GARBAGE BECAUSE HE IS NOT READY FOR A MANAGER POSITION ALL HE WAS DOING CHATTING WITH THE PREGNANT GIRL IT HAPPEND TUESDAY AGUST 16...

Their return policy is terrible and their store credit system is the absolute worst in retail. They just give you a receipt with a circle and signature on it and hope that it doesn't rip or fade away over 120 days.

Also they won't accept any returns regardless of whether the product is faulty on purchase or the sales associate lies about the product (i.e.-fit, way to wear it, size...