Stanley's Furniture and Bedding — Local services in New York

This is one of those if I could give 0 stars I would reviews. Purchased four standard radiator covers over the phone that didn't fit (total just shy of $900). I called to make sure I could return or exchange them and provided the sale date and invoice number. I was informed of a restocking fee if no longer in paper (they weren't) and that covers must be in good condition and never used (check & check).

Fast forward to today and my attempt to exchange. Initially I was told I can't exchange them because the covers were "damaged." Then told I could exchange for half store credit (to cover costs of refinishing). When I gave the sizing I needed, I was told I would need custom covers for more than double the price (but still get that very generous half credit because, you know, they wanted to do me a favor). When I declined an exchange, it then became 25% store credit of the price because the covers "can't be resold." But they felt bad for me so would do me a favor of still allowing a return. What in the used car salesman is going on at this place?

After multiple attempts to escalate to management, I had the displeasure of speaking with owner Mike Rubino, who was as sarcastic as he was unhelpful. While informing me that the radiator covers could now "only be scrap metal," he said the store employee was covering a 25% refund out of his own pockets. Look if you want to steal people's money, just say that. A restocking fee and even refinishing fee is understandable. Keeping people's money just because you feel you can is, well, clearly not.

Attached photographs taken inside the store with what's left of the...

I have been purchasing my furniture from Stanley's for over 20 years. My first home was fully furnished by them and my new home as well. The experience has always been nothing less than amazing. The salesmen, staff, and delivery personnel are extremely knowledgeable and professional. They work with you on each room and make sure everything will fit and look the way you want it to before you place the order. They make sure to call and check that you are fully satisfied after the furniture is delivered. They have that personal touch that is rare to find in big box stores these days. This will definitely be my furniture...

Purchasing from Stanley’s Furniture was the greatest decision! We LOVE our new couch! The customer service was by far the best experience I’ve had in the business world! Can’t wait to work with them again in the near future to furnish my next room! Thank you...