Stop and Stor Bay Ridge / Sunset Park — Local services in New York

I went straight to Stop and Store Bayridge from the airport upon arriving to NYC as I need a storage unit for my stuff during my transition in the city. I felt welcome upon signing up 'coz Rui is friendly, polite, and professional. I asked him if they can receive my packages and he said yes as long as I pick up during the day they called me. I witnessed him receive packages while I was there. Facility is clean enough. Everything is good until I met Lisa, the facility manager, on the other hand, is the worst person ever that I have ever encountered as a customer! She was so rude, unprofessional, and very inconsistent. I went there one morning and she reported that she refused to receive my package saying with a disrespectful tone that they're not supposed to receive it and how can she do it to all to the customers if they have a lot. Then, she said I have to let her know, so I did tell her right there and then that I am expecting packages for that day and next day. While we're talking, there was another delivery guy that came to drop off packages but she refused to accept them too saying, "No one is here to accept the packages.". Again, in a disrespectful tone. She said that after making an announcement in the building that there's a package and no one went to the lobby to accept their package, so if you are not in their facility for the whole day or if you're there but was not able to go to the lobby in less than 5 minutes, then you will not get your package. She also said you're supposed to be there, then you're supposed to own a business and if you're not you can't have that service, then she said she talked to her district manager to be sure then after that she said that they can't accept packages at all. She also said it's in the contract that they don't accept packages, but it's not! So in short, she changes her statement every minute! Then, I left the facility, not expecting that she would call for my package that should be delivered that day, but then she called saying that my package is there. So when I went there I said, "You said you will not give me the package.", and she shouted saying, "They dropped it right there! You want me to leave it on the street?! I'm doing you a favor!". So I asked if I will receive my package tomorrow, and she said, "I don't know. Maybe not!". She asked a guy that works there to get my package. I went back home 'coz it was late and then realized they gave me a package that's not mine. I returned the package the next day and asked Rui what's the real rule but he's now confused too. I left the facility and vacated my unit the day after I encountered Lisa. I had been to other storage facilities that have more units and they are transparent and polite enough to receive our packages. It's also in the website of Stop and Stor that deliveries are accepted, but I was told otherwise. I don't know why I was mistreated this way as a customer who pays. And their price is higher than the others, I can't beIieve I just wasted my money, and since I cancelled after I paid already for the month, then I was not refunded. I also ended up sneezing a lot after that when it got cold in NYC 'coz I don't have the puffer jacket that I just bought because she refused to accept it! Sigh! The damage, inconvenience, stress are too much to handle for a paying nice customer. I really don't deserve this! I immediately signed up in another facility. I felt relieved, happy, and satisfied as soon as I enter the new green facility. They also have better prices and the staff there is super nice, unlike in Stop and Stor. Stay away from this facility if you don't want to be mistreated and yelled at! Run away from this facility. Save your soul! Protect your peace....

Their service is terrible and the renting policy is unreasonable since they only accept US PASSPORT and NY State ID with requiring your utilities bills lol, Extra Space might be more expensive but they only need ur legit passport! People who don’t have NY state ID/ US passport but hold a foreign passport with legal visa here are not accepted here lmao!!! The front desk staff is unfriendly and made me feel uncomfortable when he kinda warn me several times that I should pay the rent on time if I do wanted to rent my storage here, it’s understandable but it was honestly disrespectful and discriminative that he thought I would not pay the rent as a foreign folk, bro this is NYC people from all over the world everywhere. I don’t like their dishonest selling tactic either, the staff recommend storage place which is larger and more expensive than what I actually need, and they didn’t offer other alternatives until I show the options on...

Every time I have tried to get a space here it has not worked out (3 attempts over a 2 year period). Same story each time. Their sales people run off a script that forces them to pull bait and switch tactics on you. The website will tell you they have certain spaces available at certain sizes but when you call in, they will tell you that the size you desire is not available and will try to make you buy a larger space. When I refused the much larger and more expensive space they showed me a room that was smaller than I needed as "their only alternative for me" and it had a pillar in it taking up a corner of space as well. I can't believe people actually fall for these dishonest sales tactics. DO NOT RENT FROM THESE...