T-Mobile Experience Store — Local services in New York

I went in to have my phone bill reduced because I was paying too much. The employee who assisted me said there was a promotional plan that would be better for me—it was supposedly the same price I was already paying but included two additional lines. I agreed and switched to the new plan. I was charged $70 for changing the plan, which I paid.

Afterward, they offered me a Wi-Fi router, saying it was free for 15 days and encouraged me to take it home and try it out. It felt like a coincidence since I had actually been looking for Wi-Fi. I was told the service would be $50 a month after the trial.

However, when my next phone bill came, it was almost $400. It turns out they lied—the new plan was not the same price as my previous one. I feel like they were trying to take advantage of me, especially as a woman. The second time I went in was just to claim my T-Mobile Tuesdays reward. One of the workers stopped me and said, “Hold on, you qualify for a free promotional offer on your plan.” I told them no thank you, because the last time I came in for help lowering my bill, it actually ended up increasing. The employee didn’t say nothing afterwards because I’m sure he knew what he had done and is doing l. Now I’m paying close to $400 a month—it's ridiculous. I don’t recommend this place to anyone. Be cautious—they really try to finesse...

I purchased a Galaxy 23 very expensive and brand new. I also put insurance on it. The T-mobile rep name Cristian(store manager) told me that if anything goes wrong with the phone, I will get a new phone and any kind phone that I want. This phone came defected from the first day I purchased it. The phone kept losing internet, I brought it back to Cristian like 4 times in the first three months that I had it. Cristian told me that if I keep on having the same problem that he will give me a new phone with no problem, when the time came he tried to give me a refurbished phone under my insurance, not by store replacement that is why now I'm going to cancel T-mobile service. I'm very dissatisfied with the service in this store. I recommend with any customers to be careful with what deals this store gives you because at the end they changed everything around.

However, I went back to the store, Penelope a new store manager was able to solve my problem with a phone that I purchased and it came defected from store. I was very happy with her help and satisfied with her service. She is excellent with taking care of customers. Thank you Penelope!

My apologies to the store for giving a bad...

My phone wouldnt text, I came & saw a tech there. He had to back up my info, before doing a factory reset. Well I lost hundreds of priceless photos. No downloads ,all GONE deleted !! Half my photos gone. So much was gone. He also was rushing, He switched my search search engine . FROM GOOGLE ALL TO SAMSUNG !! What an idiot !! I paid him $40 to have my info DELETED & apps switched out of goggle !! This was & still is a nightmare & cost me $150. To fix the T MOBILE TECHS 100 % MESS & NIGHTMARE !! And its still not fixed. He was rushing & took my $40 . But totally incapable of doing his job properly .AND DEFINETLY NOT PROFESSIONALLY !!! DONT START SOMETHING YOU DONT HAVE TIME TO DO PROPERLY. OR GIVE ME MY $40.00 MONEY BACK !! HE SUCKED SO BAD !! Get rid of him !! I belive its...