The Heritage — Local services in New York

One star is even too many.

I have lived here one year and will list the issues I have faced and brought to the attention of management who did not resolve the problems:

One or more of the three elevators is out of service at all times. Two of my neighbors have been trapped for 30 minutes or more. Currently one elevator is indefinitely out of service due to water damage (to be mentioned below).

The building is pet friendly which is great, but many of the residents do not clean up after their dogs - there is always pee in the hallways, the elevators, and the pee/poo in the walkways.

The apartments have infestations of black mold.

The sinks, bathtubs, and toilets are constantly clogged due to bad piping.

There is bad wiring throughout the building which caused the power to go out for hours at a time numerous times in January this year when residents tried to used the floor heaters in the apartments.

The hot water periodically stops working - which also happened for hours at a time, numerous times, during the coldest part of the year.

The fire system was changed after I moved in, the previous system would sound an alarm in the hallway that would notify the residents to evacuate via the emergency stairwells. Since that time another fire system was installed that includes a silent alarm to notify FDNY and an intercom to notify residents on the affected floors what procedures they should take. On April 29th at 6am there was a fire in apartment 29D, the smoke engulfed the entire floor and FDNY was called only after a resident happened to discover the smoke on her way back from an early morning trip to the laundry room. She notified the residents of the 29th floor and neighbors were able to call 911. The family in the affected apartment did not have time to escape because no alarms went off, so they remained asleep during the progression of the fire in their kitchen. They are all in the hospital in critical condition (an 8 months pregnant woman, an elderly man, and three young children).

Subsequent smoke damage (soot, toxic chemicals in the air, smell), water damage, and safety measures were not addressed by management at the Heritage. The apartments on the 29th floor of building 1295 are still in disarray and they advised that the elevator would be in indefinite disrepair due to water damage.

These buildings are not only uncomfortable, they are uninhabitable. The living conditions are dangerous. Management at The Heritage does not address these issues and do not work to resolve them. Residents have notified them of electrical issues and smells of smoke in the months before this possibly deadly fire and in the months prior to the deadly fire in 2015 on the 17th floor. No action was ever taken.

Do...

If you’re interested in living here, RECONSIDER! Problems: Elevators broken often, took 9 months to renovate all three 1-2x a week no water or hot water Construction inside and out, every day. They’re renovating dozens of units at a time as well as the exterior, putting styrofoam and spray foam outside your window. The workers descend upon your window from a lift (how creepy!) as early as 8am, so be sure you wear clothes when you sleep! Cheap materials in renovated apts (vanity/sink/faucets) that leak and break Loud neighbors who play music all night and day My dishwasher kept having backwash from the sink, creating a terrible odor - management never came to repair. “Someone’s coming” they said… nobody came.

The pros: Really nice views from all sides, great sunshine When the building isn’t being drilled on and it’s quiet, it’s quite nice. It’s just that it never stays that way for...

Luxury building is not what this place can be called. Three times I have had to climb 27 flights of stairs because the elevators are broken. There are three but one is being upgraded, the one that was upgraded doesn’t work most of the time and the other works when it feels like it. No hot water for 4 days. Items are stolen if you order from Amazon. The AC units in a brand new apartment don’t work. Don’t waste your time or money. And the 5 start reviews are from employees and not tenants.

EDIT: Due to construction you will continually have black material (like styrofoam) come into the apartment through the AC. It will...